Customer Service Executive - Jascots (12 Month Contract)

Freixenet-Copestick; Newbury; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Competitive salary + discretionary

Enhanced pension contributions

25 days' annual leave + birthday off

Private health cover

Life assurance

Income protection insurance

Group accident insurance

EV salary sacrifice scheme

Staff discount

Employee assistance programme

Job summary

Jascots is seeking a Customer Service Executive to join our Customer Service Team. You will build strong customer relationships, resolve issues, and ensure orders are processed accurately to deliver an exceptional customer experience.

The role is full-time on a 12-month contract, offering a hybrid working arrangement with three days in the Newbury office and two days from home, supporting both customers and internal teams.

Qualifications

• Experience in a customer service, help desk or similar role.
• Excellent written and verbal communication skills.
• Strong problem-solving abilities with a proactive approach.

Responsibilities

• Process customer orders via telephone and email accurately.
• Ensure orders are completed correctly first time.
• Respond to customer queries and provide effective solutions.
• Communicate delivery schedules, stock and order changes to customers.

Skills

Customer service

Communication

Problem solving

Attention to detail

Time management

MS Office

Tools

MS Office

Job description

We have an exciting opportunity to join Jascots as a Customer Service Executivewithin our Customer Service Team.

We're looking for a customer-focused individual who enjoys building strong relationships, solving problems, and delivering an exceptional customer experience. You'll play a key role in supporting our customers and internal teams by ensuring orders are processed accurately, queries are resolved efficiently, and customers receive the high level of service that Jascots is known for.

This is a full-time role, on an initial contract length of 12 months

What you'll be doing:

• Process customer orders accurately and efficiently through telephone and email channels
• Ensure all orders are completed right first time, every time
• Respond promptly to customer queries and provide effective solutions
• Communicate proactively with customers regarding delivery schedules, stock availability and order changes
• Liaise closely with Warehouse, Distribution and Supply Chain teams to resolve stock and delivery issues
• Work collaboratively with Account Managers to ensure customer needs are met
• Maintain accurate order and customer information within company systems
• Develop and maintain strong customer relationships through professional and responsive service
• Keep up to date with the Jascots portfolio to provide customers with advice and guidance when required
• Contribute to delivering a consistently excellent customer experience across all customer interactions

What we’re looking for:

• Previous experience in a customer service, customer support, help desk or other customer-facing role
• Excellent written and verbal communication skills
• Strong problem-solving skills with a proactive approach to resolving customer issues
• Excellent attention to detail and organisational skills
• Ability to manage multiple priorities in a fast-paced environment
• Good working knowledge of Microsoft Office applications
• A positive, team-oriented approach and commitment to delivering exceptional customer service
• Knowledge of the wine, food and drink, or hospitality industry would be advantageous

What we offer:

• Competitive salary plus discretionary annual bonus
• Enhanced pension contributions
• 25 days' annual leave, plus your birthday off
• Enhanced parental leave
• Staff discount
• Private health cover
• Life assurance
• Income protection insurance
• Group accident insurance
• EV salary sacrifice scheme
• Employee assistance programme

This is a hybrid role based at our Newbury office, with three days per week in the office and two days working from home. The role operates on a shift pattern of 8:00am to 4:00pm and 9:00am to 5:00pm, Monday to Friday.

We're committed to creating an open and inclusive workplace where everyone has the opportunity to thrive. We welcome applications from candidates who don't meet 100% of the requirements and are happy to make reasonable adjustments throughout our recruitment process to support your application.