Customer Service & Order Processing Specialist

Livity Life Ltd; Lewes; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Company van

33 days holiday including bank hols

Company pension scheme

Life assurance

Rewards scheme with 200+ perks

Job summary

Livity Life Ltd is seeking a proactive customer service/order processing aimer to support stock selection, processing orders, and coordinating deliveries for service users.

The role focuses on accurate entry, timely communication, and efficient scheduling of orders within a busy care environment. You will work as part of a friendly team, with opportunities to develop in a growing TEC company.

Qualifications

• Excellent communication skills are required to interact with internal staff, prescribers and service users.
• Must be able to work off their own initiative as well as part of a team
• Computer literate with a good working knowledge of Word and Excel
• Excellent telephone manner
• Excellent organisational skills with a good eye for detail
• Flexible, adaptable and positive in their approach to work

Responsibilities

• Order Analysis – check and identify errors in prescriber orders and report/rectify before manifesting to CARES.
• Entering of Orders – input orders promptly onto the computer system if not received via CARES.
• Scheduling of Orders – contact service users to set delivery/collection times and schedule orders.
• Routing – organise daily dispatch print runs and ensure routes pass to the correct department on time.
• Communication – answer calls courteously and relay issues to supervisor.
• Queries/Enquiries – handle questions from prescribers, service users, carers and staff.
• Administration – maintain daily clerical systems in line with Millbrook procedures.
• Stock Management – assist with stock selection and maintenance when needed for technicians.
• General – support other service centre areas and cover for staff as required.
• Stock check – assist with annual stock checks.
• Telephone Assessments – carry out telephone self-assessments per Millbrook algorithms, in liaison with others.

Skills

Communication skills

Initiative

Telephone manner

Organisational skills

Flexibility

Education

GCSE level or equivalent

IT/Administration qualification advantage

Tools

Word

Excel

Job description

Livity Life Ltd is seeking a proactive customer service/order processing aimer to support stock selection, processing orders, and coordinating deliveries for service users.

The role focuses on accurate entry, timely communication, and efficient scheduling of orders within a busy care environment. You will work as part of a friendly team, with opportunities to develop in a growing TEC company.