Customer Experience & Order Fulfillment Specialist

Livity Life Ltd; Worthing; On-site; GBP 20,000 - 28,000; Full time

Benefits offered by this job

Company van

33 days annual leave

Company Pension Scheme

Life Assurance

Rewards scheme

Job summary

Livity Life in Worthing is seeking an organised customer service/order processing professional to support stock management, order entry and scheduling, ensuring timely deliveries and courteous communications with prescribers and service users.

The role requires strong communication, reliability and the ability to work independently as part of a friendly team. A company van is provided for work, with 33 days holiday and a pension scheme among benefits.

Qualifications

• Excellent communication skills to interact with internal staff, prescribers and service users.
• Must be able to work off their own initiative as well as part of a team.
• Computer literate with a good working knowledge of Word and Excel.
• Excellent telephone manner.
• Excellent organisational skills with a good eye for detail.

Responsibilities

• Order Analysis – responsible for checking and reporting errors by prescribers before manifesting orders.
• Entering of Orders – entering orders promptly onto CARES or the computer system.
• Scheduling of Orders – coordinating delivery/collection/service/test times with service users.
• Routing – organising daily dispatch print runs and passing routes to the appropriate department.
• Communication – handling daily calls and communicating issues to the supervisor.
• Queries/Enquiries – dealing with all queries from prescribers, service users and staff.
• Administration – ensuring efficient running of clerical systems in line with procedures.
• Stock Management – assist with stock selection for technicians and maintain accurate records.
• General – assist in other areas and cover for staff as needed.
• Stock check – assist with annual stock checks.
• Telephone Assessments – conduct telephone-assisted self-assessments as directed.

Skills

Communication

Initiative

Organisational skills

Telephone manner

Education

GCSE level

Tools

MS Word

MS Excel

Job description

Livity Life in Worthing is seeking an organised customer service/order processing professional to support stock management, order entry and scheduling, ensuring timely deliveries and courteous communications with prescribers and service users.

The role requires strong communication, reliability and the ability to work independently as part of a friendly team. A company van is provided for work, with 33 days holiday and a pension scheme among benefits.