Tech-Driven Care Order & Service Coordinator

Livity Life Ltd; Liverpool; On-site; GBP 12,000 - 17,000; Part time

Benefits offered by this job

Company Pension Scheme

Life Assurance

Rewards scheme – 200+ exclusive perks

Job summary

Livity Life Ltd in Liverpool is seeking a friendly administrator to join the customer service and order processing team on a 30-hour contract. The role supports stock management and ensures fast, accurate order handling for a TEC-enabled care service.

The successful candidate will check orders for errors, enter orders into CARES, schedule deliveries, and handle daily calls with a focus on accuracy and service quality. GCSE level or IT/administration qualifications are advantageous.

Qualifications

• Qualified to GCSE level or equivalent.
• Any IT or administration qualification would be an advantage.
• Experience in a busy customer service department is desirable.
• Experience with administration, order processing and scheduling workloads would be advantageous.
• Experience in a similar role would be beneficial.

Responsibilities

• Order analysis and error checking for online orders, reporting daily.
• Enter orders onto the computer system promptly when not via CARES.
• Schedule orders with service users for convenient delivery/collection times.
• Organise daily dispatch routes and ensure timely handover to relevant departments.
• Answer calls courteously and communicate issues for resolution.
• Handle all queries from prescribers, service users, carers and staff.
• Maintain efficient administrative operations in line with procedures.
• Assist with stock selection and recording in absence of Warehouse staff.
• Support other areas of the service centre as needed.
• Assist with annual stock checks and telephone assessments when required.

Skills

Communication skills

Team player

Microsoft Word

Microsoft Excel

Telephone manner

Organisational skills

Attention to detail

Flexibility

Education

GCSE level

IT or administration qualification

Tools

CARES system

Job description

Livity Life Ltd in Liverpool is seeking a friendly administrator to join the customer service and order processing team on a 30-hour contract. The role supports stock management and ensures fast, accurate order handling for a TEC-enabled care service.

The successful candidate will check orders for errors, enter orders into CARES, schedule deliveries, and handle daily calls with a focus on accuracy and service quality. GCSE level or IT/administration qualifications are advantageous.