Sales and customer service coordinator

Quest Personal Care Global Ltd; Manchester; Hybrid; GBP 24,000 - 32,000; Full time

Job summary

Quest Personal Care Global Ltd is seeking a Sales Support Administrator to manage Key Account retail customers and independent retailer orders from enquiry to delivery. You will have 2+ years of sales order management experience and join a fulfilment team coordinating with warehouse, merchandisers and sales agents across UK and export markets.

Responsibilities include processing orders, SAP-based stock checks, liaising with overseas factories, updating portals, and ensuring timely deliveries

Qualifications

• 2+ years of experience managing commercial sales orders.
• Excellent communication skills for key account customers.
• A team player who shares knowledge for team benefit.
• Strong administration skills to minimise order delays.
• SAP experience is preferred; training available if needed.

Responsibilities

• Process warehouse sales orders.
• Use SAP to check stock availability, update export delivery notes and invoices.
• Provide sales support to the sales team.
• Coordinate with overseas factories in China for shipments.
• Create new product files, and update product images/details on portal.
• Manage stock for forecasted orders.
• Coordinate with freight agents for deliveries and quotes.
• Offer exceptional customer service and resolve issues.

Skills

Excellent communication

Team player

Administration skills

2 years sales orders experience

SAP familiarity

Tools

SAP

Job description

We are looking for a Sales Support Administrator to manage Key Account retail customers as well as independent retailer orders from initial enquiry through to delivery. As our Sales Support Administrator, you will have a minimum of 2 years sales order management experience and be looking for a role that is offering a competitive salary, an exceptional benefits package and career progression.

Working as part of the fulfilment team you will work closely with the warehouse and merchandise team, you will be responsible for Key Retail Accounts based in the UK and Export, managing the order management process from initial enquiry through to delivery. Liaising with couriers to arrange collections and deliveries, updating the customer , merchandisers and sales agents on order status and delivery dates as well as new product launches etc.

ROLE AND RESPONSIBILITIES :

• Process warehouse sales orders
• Using SAP to check for stock availability, updating export delivery note and invoice processing
• Sales support administration for sales team
• Liaising with overseas factories in China and managing shipments from China to customers
• Creating new product forms, updating images and product details onto portal
• Stock management for forecasted orders
• Liaise with freight agents regarding delivery dates
• Obtaining quotations from couriers, overnight transport and freight forwarders for Air/Sea/Road shipments and arranging bookings
• Offering exceptional customer service, resolving any issues and handling any queries

SKILLS REQUIRED FOR THE ROLE

• 2 years experience managing commercial sales orders
• Excellent communication skills to deal with key account customers
• A Team player who wants to share their knowledge and best practices for the benefit of the team
• Exceptional administration skills, working to minimise delays for order deliveries
• SAP experience ideal but full training on this system if required