Customer Service & Order Fulfillment Specialist

Brook Street; Wigan; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

24 days holiday

Healthcare cash plan

Salary sacrifice pension

Employee Assistance Programme

Job summary

Brook Street is seeking a Customer Service Advisor in Appley Bridge on a full-time, permanent basis. You will manage customer orders, coordinate with suppliers, and ensure timely deliveries while handling queries and maintaining stock levels.

The role emphasizes accuracy, communication, and teamwork in a fast-paced environment. The ideal candidate will have prior customer service experience, strong organisational abilities, and proficiency in Microsoft Office, with a focus on delivering

Qualifications

• Previous experience in a customer service role.
• Excellent organisational skills and ability to prioritise workload.
• Outstanding written and verbal communication skills.
• Confident IT user with good knowledge of Microsoft Office.
• Ability to work under pressure and meet deadlines.

Responsibilities

• Answering telephone calls professionally and courteously.
• Processing customer orders accurately and efficiently.
• Managing direct shipments from supplier to customer.
• Placing orders with internal and external suppliers and arranging deliveries.
• Monitoring stock levels in line with demand and supplier lead times.
• Managing customer expectations and communicating proactively regarding any issues.
• Handling invoice queries and raising credit notes where required.
• Supporting across different operational areas as required.

Skills

Customer service

Attention to detail

Organisational skills

Communication skills

IT proficiency

Tools

Microsoft Office

Job description

Brook Street is seeking a Customer Service Advisor in Appley Bridge on a full-time, permanent basis. You will manage customer orders, coordinate with suppliers, and ensure timely deliveries while handling queries and maintaining stock levels.

The role emphasizes accuracy, communication, and teamwork in a fast-paced environment. The ideal candidate will have prior customer service experience, strong organisational abilities, and proficiency in Microsoft Office, with a focus on delivering