Customer Service & Orders Specialist - Manufacturing

Confidential; Rushden; Presencial; GBP 27.000 - 28.000; Jornada completa

Descripción de la vacante

Hawk 3 Talent Solutions is seeking a proactive Customer Service Administrator to join a manufacturing company in Rushden. You will manage orders and forecasts, handle customer enquiries by phone and email, and liaise with sales, production and technical teams to keep customers informed and satisfied.

Ideal candidates will have strong communication, excellent data entry and a keen eye for detail, with experience in fast-paced environments and proficiency in Microsoft Office.

Formación

• Experience in a fast-paced office or customer service environment.
• Proficiency in Microsoft Office including Excel, Word and Outlook.
• Experience within a manufacturing or distribution environment desirable.
• Strong data entry accuracy and attention to detail.
• Commercial awareness and an understanding of customer needs and expectations.
• Previous experience handling telephone and email enquiries is advantageous.

Responsabilidades

• Process and manage customer orders and forecasts, ensuring timely and accurate delivery.
• Handle inbound and outbound customer contact via telephone and email in a professional and timely manner.
• Diagnose customer issues, research solutions and provide accurate information to resolve concerns wherever possible at first contact.
• Proactively follow up with customers to ensure issues are resolved satisfactorily and help prevent recurring problems.
• Maintain accurate system information, ensuring data integrity and the removal of obsolete data.
• Provide administrative and logistical support to the external sales team.
• Liaise closely with technical support, sales and production teams to provide customers with accurate and up-to-date information.
• Build and maintain strong relationships with customers and internal teams.
• Identify opportunities for cross-selling and upselling, introducing customers to additional products or services that meet their needs.
• Prepare and provide order information, reports and forecasts as required.
• Support continuous improvement initiatives to enhance the customer experience and streamline internal processes.
• Maintain a comprehensive understanding of products to provide knowledgeable guidance and advice.
• Ensure compliance with relevant policies, quality standards and customer-specific requirements.

Conocimientos

Telephone & email communication

Written communication

Attention to detail

Organisational skills

Interpersonal skills

Herramientas

Microsoft Office

Excel

Outlook

Descripción del empleo

Hawk 3 Talent Solutions is seeking a proactive Customer Service Administrator to join a manufacturing company in Rushden. You will manage orders and forecasts, handle customer enquiries by phone and email, and liaise with sales, production and technical teams to keep customers informed and satisfied.

Ideal candidates will have strong communication, excellent data entry and a keen eye for detail, with experience in fast-paced environments and proficiency in Microsoft Office.