Part time Customer Service Support Coordinator (3 days per week)

Connected Kerb Limited; Greater London; Hybrid; GBP 18,000 - 24,000; Part time

Benefits offered by this job

Competitive salary

Pension via Royal London

Hybrid working model

Central London location – Soho

Social and career development

Job summary

Connected Kerb Limited in London is seeking two Customer Service Support Coordinators to join a 3-day-a-week pattern. You will handle customer queries by email and phone, support the operations team, and help maintain uptime and service levels in a fast-paced 24/7 environment.

A flexible, collaborative mindset and strong communication are essential for success in this role. Hybrid working model with central London location in Soho; competitive salary, pension via Royal London, and career

Qualifications

• Customer service experience in a call centre environment preferred.
• Ability to work under deadlines with a flexible attitude.
• Strong multi-tasking and time management skills.
• Excellent written and verbal communication, and self‑starter mindset.

Responsibilities

• Communicate with customers by email and phone to answer queries.
• Resolve issues and ensure high levels of customer satisfaction.
• Support the operations team to meet uptime and utilisation KPIs.
• Handle incoming workload with good organisation and prioritisation.

Skills

Microsoft Office

Customer service

Call centre experience

Working under pressure

Multitasking

Time management

Communication skills

Tools

Microsoft Office

D365

Job description

Description At Connected Kerb, our mission is to accelerate the transition to sustainable mobility for all with reliable, affordable and accessible EV charging solutions. Connected Kerb deliver future-proof, cost-effective and sustainable EV charging solutions for the public sector, developers, fleets, workplaces, car parks and other organisations to help accelerate the transition to EVs for all across the UK. Our unique solution combines power and data at the kerb to deliver user-friendly and reliable charging and provide the foundation for connected cities and communities.

Due to rapid growth, the business is looking for 2 Customer Service Support Coordinator's who will both join us on a 3 day a week basis, ideally working either Monday - Wednesday and Wednesday - Friday.

A bit about the Role

Aiming for the extraordinary - We want to strive to be an industry leader in uptime and reliability. You will work within the customer service and operation teams to contribute to ensuring we deliver the best possible service to our clients and customers - We are an 24/7 operation assisting customers at all times of the day - so flexibility is an integral part of the role - Delivering an exceptional customer service - We want our customers to feel valued and listened too. You will be communicating with customers by email and phone answering their queries and resolving any issues they have.

Ensuring the Connected Kerb Network is reliable and we are meeting out KPI's on uptime and utilisation.

Requirements

• Good working knowledge of Microsoft Office packages (MS Word, Excel, Project,D365)
• Passionate about customer service
• Customer Service experience in a call centre environment preferable
• Ability to work under pressure to deadlines, and a flexible attitude towards work in order to deal with a variable and demanding workload
• Strong Multi-tasking Skills
• The ability to maintain full oversight of incoming work alongside on going tasks
• Exceptional case Management organisation
• Excellent communication skills both written and verbal
• Is a self-starter who can manage their own time

What we offer:

• Competitive salary
• Competitive Pension Scheme - via Royal London
• Flexible working hours and hybrid working model
• 28 days of holidays and generous Family Leave policies
• Central London location (Soho)
• Lots of opportunities to socialise!

Why should you choose Connected Kerb as your next career move ?

We are passionate about people and will work with you to define opportunities to develop your career Lots of opportunities to really develop your expertise. A flat organisation, where exceptional talents can make a real impact. A diverse and exciting work atmosphere, working with passionate and talented teams. Connected Kerb is committed to the equal treatment of all current and prospective employees. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join Connected Kerb.

Please note, we do not accept speculative CVs and we are not accepting CVs submitted by recruitment agencies.