Customer Service Operations Support Analyst (Office-Admin/Clerical) - PG6214

Caresoft Global Limited; Newcastle upon Tyne; On-site; GBP 18,000 - 28,000; Full time

Job summary

Caresoft Global Limited is seeking a Customer Service Operations Support Analyst to work in our office-based team at Cobalt Business Park, Newcastle. The role focuses on supporting operations, improving processes, and ensuring accurate data handling in a fast-paced environment.

You will collaborate with colleagues and external partners, leveraging Excel, SAP and Power BI to drive analytics and reporting while maintaining high levels of attention to detail and communication.

Qualifications

• Requires strong Excel skills with analytical abilities.
• Experience with SAP and Power BI is preferred.
• Excellent written and verbal English communication.

Responsibilities

• Support Customer Service Operations activities.
• Collaborate with internal and external stakeholders.
• Handle multiple priorities with accuracy and speed.

Skills

Initiative & problem solving

Communication (verbal & written)

Excel proficiency

SAP knowledge

Outlook & Microsoft Office

Attention to detail

English proficiency

Independent working

Pressure handling

Multi-priority management

Education

A'Level / Diploma

Tools

SAP

Power BI

Microsoft Word

Job description

Job Title: Customer Service Operations Support Analyst (Office-Admin/Clerical)

Location: Cobalt Business Park, Newcastle, NE27

Rate: £13.29ph to £20.65ph PAYE - Depending on experience

Employment Type: Contract (21/09/26 - 30/04/2027)

Hours: 37.5 per week

Reference: PG6214

Job Description:

Predominantly working in our Customer Service Operations department.

Specific skills required:

• A member of a multi skilled team with a high degree of initiative/problem solving.
• A strong collaborator who can work effectively and enthusiastically both internally and externally (verbal and written communication).
• A sound and general knowledge of working within systems and processes e.g. SAP, Outlook, Microsoft Office, excellent excel and analytical skills.
• You need to have a high degree of attention to detail and personal accuracy to ensure work is completed correctly first time. Candidates may require a language for this role.
• Minimum A'Level / Diploma Qualification
• Strong written & verbal communication skills (English) to handle business conversations & work
• Strong Proficiency in Excel is a requirement. Knowledge & Experience in SAP, Power BI and Microsoft Word is preferred
• Ability to work effectively with minimum supervision
• Can handle pressure in a fast-paced warehouse environment with multiple priorities
• Capacity and Agility - Proven ability to lead several priorities effectively, comfortable with ambiguity and adapt to changing business needs and priorities with strong follow through. A self-starter who can work independently and with a consistent track record of delivering results.
• Pro-active attitude and anticipatory. Ability to collaborate effectively within a multicultural environment both internally and externally with all levels of people

INSIDE IR35

Our Clients are unable to provide sponsorship for Visas; therefore, only candidates eligible to work in the UK need apply!

Caresoft Global Limited operates as an Employment Business and Employment Agency. We are an independent highly-experienced recruitment consultancy dedicated to specialist markets within the Automotive, Aerospace, Agricultural & Construction Industries.

No terminology within this advert is intended to unlawfully discriminate on the grounds of age, sex, race or disability and we welcome all applications.