Customer Service Operations Support

People First Supply Chain; Newcastle upon Tyne; On-site; GBP 17,412 - 27,331; Full time

Job summary

A leading recruitment agency is looking for Customer Service Operations Support in Newcastle. This role requires strong customer service skills and proficiency in SAP and Excel. You will support the customer service team, manage order processing, and ensure data accuracy. The hybrid position involves working 2 days a week in the office. Ideal candidates have previous transport operations experience and excellent organizational skills. The salary ranges from £12.64 to £19.84 per hour.

Qualifications

• Experience in transport operations is preferred.
• Proficiency in MS Office including Excel and Outlook.
• Previous knowledge of SAP is highly valued.
• Ability to work autonomously and learn quickly.

Responsibilities

• Support day-to-day operations of the customer service team.
• Provide administrative support to the Order Management team.
• Resolve issues related to order receipt and delivery.
• Maintain excellent customer relationships with retail partners.
• Ensure compliance with company policies and data protection regulations.

Skills

Customer Service

SAP

Advanced Excel

Transport operations

Organizational skills

Analytical skills

Attention to detail

Problem-solving skills

Job description

Job Title: Customer Service Operations Support

The Skills You’ll Need:

Customer Service, SAP, Advanced Excel, Transport operations

Your New Salary:

£12.64 - £19.84 per hour (Equivalent of £24 - £38K pa)

Location:

Newcastle

Duration:

Long-term temporary assignment until 01/03/2027

Job status:

Hybrid, 2 days a week in office

Working hours:

37.5 h per week, Mon‑Fri (8am‑4pm / 8.30am‑4.30pm/ 9am - 5pm)

Job posting ID:

23308

Who You’ll Be Working for:

An international leader in household products.

Customer Service Operations Support – Main responsibilities:

• Supporting day-to-day operations of the customer service team, coordinating assignments, and maintaining high service quality.
• Providing an administrative support to Order Management team.
• Resolving issues relating to order receipt through to delivery for both Customers and Sales.
• Acting as a key point of contact both internally and externally.
• Liaising internally with other stakeholders.
• Building and maintaining excellent external customer relationships with some of our longest standing retail partners.
• Developing and building understanding of robotic order management processes, including executing and monitoring robotic processes to meet business needs.
• Using SAP to manage customer data, track orders, update service requests, and order processing.
• Verifying data accuracy and ensure all transactions are recorded properly within the system.
• Ensuring compliance with company policies, quality standards, and data protection regulations.

Customer Service Operations Support – The Skills You’ll Need to Succeed:

• Previous Transport operations experience.
• Proficient in MS office including Excel and Outlook.
• SAP knowledge.
• Excellent organizational skills.
• Strong analytical skills.
• Acute attention to detail is essential.
• Ability to learn quickly and work autonomously.
• Possess excellent problem solving and decision-making skills.
• Ability to work to required timings and deadlines and respond to urgent issues as needed.

We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation.

People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability.

People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. Please note that by applying for this job you accept our Terms of Use and Privacy Policy which can be found on our website.