Customer Service Officer- One Number

Stockporthomes; Stockport; Hybrid; GBP 20,000 - 30,000; Full time

Job summary

An exciting opportunity awaits in a forward-thinking organization known for its commitment to social impact and community service. Join a dynamic team where you will provide exceptional customer service, assisting clients with their inquiries and ensuring their needs are met with empathy and professionalism. This role not only offers a chance to develop your skills in a supportive environment but also allows you to contribute to meaningful projects that enhance the lives of individuals in the community. If you are passionate about making a difference and thrive in a fast-paced setting, this position is perfect for you.

Benefits

Commitment to Personal Development

Work-Life Balance

Diversity and Inclusion Initiatives

Qualifications

• Experience in customer service with excellent communication skills.
• Ability to manage call times effectively while empathizing with customers.

Responsibilities

• Provide excellent telephone support and guidance to customers.
• Manage a range of enquiries while maintaining a positive attitude.

Skills

Customer Service

Communication Skills

Problem Solving

Interpersonal Skills

Active Listening

Education

Good Level of Education

Job description

This is a Temporary, Full Time vacancy that will close in 4 days at 23:59 BST.

The Vacancy

Fixed-Term until 31 March 2026

37 hours per week, Monday to Friday

Recognised as a Sunday Times Top 100 ‘Best Places to work in the Public Sector’ employer, we have been awarded Investors in People (Gold) status, and been named the UK’s Top Landlord after winning the 24Housing magazine vote.

We have an exciting customer services opportunity for the right candidate in our One Number Team. You will provide excellent telephone support to our customers, delivering comprehensive advice and guidance on services delivered through Stockport Homes.

With experience of providing a customer focussed service, demonstrating excellent communication skills, both verbally and in writing, you must be capable of actively listening and empathising with customers whilst effectively managing call times in response to demand. A good level of education is essential and you must work well under pressure with an exemplary, positive attitude and ability to solve problems creatively.

The roles require flexibility, great interpersonal skills and the ability to work accurately in a fast-paced environment, dealing with a range of enquiries.

The successful applicants will be required to provide occasional cover in our reception team.

The role will be office based during the probation period and hybrid thereafter.
If you would like to discuss the role, please contact Christopher McDermott at [e-mail].

This role will be on Stockport Homes Limited terms and conditions.

We understand that if you don't meet every requirement, you may be hesitant to apply but we still want to hear from you and encourage you to submit an application detailing your experiences, achievements, and the value you can bring to our team.

If you require any reasonable adjustments to complete your application, please contact the People & OD Team on [e-mail].

We encourage you to apply early! We may close the vacancy sooner if we find the right candidate.

Interviews/Assessment Centre: 6-May-2025

All posts offer attractive conditions of service and a range of employee benefits including a commitment to personal development, work life balance and a genuine commitment to embrace diversity for employees and customers.

Stockport Homes is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

About Us

Welcome to Stockport Homes Group (SHG), an umbrella organisation for four, socially responsible interdependent companies within the housing sector. What makes us unique is our vision: one where entrepreneurship and commercialisation go hand in hand with social impact.

We are Stockport's largest landlord, managing over 12,000 properties on behalf of Stockport Council and Private Landlords, as well as our own growing portfolio of new build homes.

As builders, landlords, architects and developers we believe in collective responsibility for more affordable housing. Equally, through a commitment to a range of wrap around services we look for ways to improve people's lives: from advice and support on health and wellbeing, to employment, educational opportunities and help in the home.

All our profit is reinvested within the group to maximise opportunities for those who most need our help.

Companies within SHG:

Stockport Homes - Stockport Homes was formed in 2005, to manage housing stock across Stockport on behalf of Stockport Council. As a limited company, we operate as an ALMO which is an ‘Arm’s length management organisation’, so whilst the company is owned by the Council, we operate independently on day-to-day matters and in delivering services to our customers. We are committed to providing quality homes across Stockport and listening to the voice of our customers to continually improve our services.

Three Sixty - Three Sixty delivers innovative, high-quality construction, maintenance and facilities management services across Stockport, Greater Manchester and Cheshire. We are trades people who operate with a friendly, community-led approach. We get the balance right between excellent customer service and service delivery. We take pride in giving back to our local communities and each year we Gift Aid our profits to SKylight to support the work they do to help Stockport and the borough thrive.

Skylight - SKylight is a Charitable Community Benefit Society, established in 2018, dedicated to transforming lives in Stockport. We work closely with local communities to support people into employment, alleviate poverty and enhance digital skills. Our services help individuals live independently while fostering strong community networks, particularly for those facing disadvantages. We are proud to contribute to making Stockport a great place to live and work.

Viaduct Housing Partnership - Formed in 2017, Viaduct is a development partnership between Stockport Homes Group and Stockport Council, focusing on building more affordable homes in Stockport.

SHG is proud to be an award-winning organisation dedicated to transforming the lives and communities of our customers and as a public-private sector fusion, SHG is focused on future growth and excellence - looking for the best people to join the Group to be on this exciting journey.