Customer Service Officer

We Manage Jobs(WMJobs); West Midlands; On-site; GBP 20,000 - 30,000; Full time

Job summary

A local council is seeking a Customer Service Officer to join their Sandwell Libraries and Archives team. The candidate will provide efficient library services and ensure high-quality customer care. Qualifications include customer service experience and excellent IT skills. This role offers a generous leave entitlement and access to employee benefits.

Benefits

Generous annual leave entitlement

Access to Employee Benefits portal

Salary sacrifice schemes for cars and bikes

Health and wellbeing support

Access to the Local Government Pension Scheme

Qualifications

• A customer service qualification or 2 years customer service experience.
• Excellent customer service skills.
• Experience of co-operating with others as part of a team.
• Experience of working with adults and children.
• At least two years’ experience of providing direct services to the public.
• Excellent IT skills.

Responsibilities

• Provide a high-quality service to all users including children and adults.
• Support customers to access a range of library services.
• Undertake all tasks associated with the presentation of services and events.
• Work at different libraries depending on service requirements.

Skills

Customer service skills

Team collaboration

Experience with children and adults

IT skills

Education

Customer service qualification or 2 years customer service experience

Job description

This post is fixed term until 31/03/2026

We are seeking a Customer Service Officer to join our established team within Sandwell Libraries and Archives. We are looking for committed and enthusiastic candidate eager to take on these interesting and rewarding role.

Supporting and working in partnership with the Library Supervisor, the person appointed will work as part of a team providing efficient and effective library and information service with a high standard of customer care.

You will provide a high-quality service to all users including children, young people and adults from all cultural backgrounds and to meet Council and Library and Archives standards.

You will undertake and be responsible for all tasks associated with the presentation of services, activities and events and all administrative routines and procedures.

The successful applicant will be required to support customers to access a range of library services, including self-service and virtual services, with a focus on encouraging the use of libraries through promotional and outreach work.

You will need

• A customer service qualification or 2 years customer service experience
• Excellent customer service skills
• Experience of co-operating with others as part of a team
• Experience of working with adults and children
• At least two years’ experience of providing direct services to the public
• Excellent I.T skills

You may be required to work every Saturday and be flexible in the hours you work in the week. This post involves working at different libraries depending on service requirements. In exchange, this is a highly valued role and you will become part of a forward thinking and energised team.

Why work for Sandwell Council?

The Council has been through significant change over the past couple of years and we are committed to continuing our improvement journey, transforming and modernising to get the best outcomes for Sandwell residents.

Joining Sandwell Council means becoming part of a supportive and forward-thinking organisation.

We offer:

• Generous annual leave entitlement, with additional entitlement granted to employees who complete 5 years continuous service with Sandwell or other local authorities.
• Access to our Employee Benefits portal which includes discounts on a number of retail locations, gym membership, and more.
• Salary sacrifice schemes for cars and bikes.
• Health and wellbeing support Access to the Local Government Pension Scheme.

For an informal discussion, please contact Qasim Bashir (Central Services Manager) [e-mail]

Hours

37 hours per week

To apply please download the attached application and return to: [e-mail]

We reserve the right to close vacancies prior to their advertised date if we receive a large number of applications. Therefore, you are strongly advised to complete and return your application as soon as possible. When completing your application please refer to the supporting documents attached.

If you have a disability and require assistance in making an application, or have experienced a problem whilst applying for a position, please contact the Resourcing Team on 0121 569 3300 or via e-mail to: [e-mail]

For more information about working for Sandwell Council, our recruitment process and our offer to you please visit https://www.sandwell.gov.uk/counciljobs

Click here to find out more about our One Team Framework: Values and Behaviours

https://www.sandwell.gov.uk/WeAreSandwell/council/story