Customer Service Officer

TN United Kingdom; Port Talbot; On-site; GBP 22,000 - 28,000; Full time

Job summary

A reputable organization is seeking an enthusiastic Customer Service Officer to join their team in Port Talbot. The role involves providing excellent customer service via various channels and requires strong communication skills and attention to detail. Ideal candidates will have relevant qualifications or experience in customer service. If you are passionate about helping others and thrive in a dynamic environment, we want to hear from you.

Qualifications

• Proven ability in customer service.
• 4 GCSE’s at grade C or above, including English or Welsh.
• Ability to travel between sites.

Responsibilities

• Provide multi-channel customer service for various queries.
• Record information accurately using IT systems.
• Work flexibly as part of a team across multiple locations.

Skills

Customer Service

Communication

Attention to Detail

Education

GCSE’s at grade C or above

NVQ Level 2 in Customer Service

Job description

Social network you want to login/join with:

Neath Port Talbot County Borough Council

Location:

Port Talbot, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

ecf6d811f0d3

Job Views:

17

Posted:

15.05.2025

Expiry Date:

29.06.2025

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Job Description:

Customer Service Officer

Job description

Contract Type: PERMANENT

Hours: Full Time 37 hours per week

Location of post: Various

We are looking for an enthusiastic Customer Service Officer to join our team. Is this you?

If you have a passion for customer service and want to work for a reputable organisation, then read on.

We provide a multi-channel, first point of contact service for a variety of external and internal customers, responding to queries through reception services, telephone, e-mail and web-based enquiries.

We are looking for someone who has proven ability in customer service, who can remain calm under pressure, and who thrives in a demanding and challenging environment.

You will be patient and attentive to customer needs, providing them with appropriate responses to their requests for service.

Attention to detail is key as you will need to record information accurately using a variety of IT systems.

Excellent communication skills, confident in face to face, telephone and written activities and good interpersonal skills as well as the ability to work effectively and flexibly and as part of a team are a must.

As a team we cover a variety of locations within the Neath Port Talbot County Borough. A requirement of the post is the ability to travel between sites to meet business need.

Ideally you will have;

4 GCSE’s at grade C or above, one of which must be English or Welsh, plus Mathematics, or a qualification of a comparable level e.g. Intermediate GNVQ Level 2, BTEC First Certificate. Or have relevant experience to evidence in place of these.

A NVQ Level 2 in Customer Service is also desirable but not essential.

Good Customer Service means consistently meeting customers’ expectations.

If you think that you have the necessary experience and qualifications for this role, we would love to hear from you.