Customer Service Officer

Brunelcare; Bristol; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading organization in the South West is seeking a Customer Service Officer to join their Housing Team. The role involves providing exceptional service, managing resident queries, and ensuring smooth operations within the housing team. Ideal candidates should have strong communication skills and a passion for helping others. Join us to make a difference in the community!

Benefits

22 days paid annual leave

Free Enhanced DBS Check

Cycle to Work Scheme

Pension Scheme

Company Sick Pay

Qualifications

• Experience in customer service preferred.
• Ability to work under pressure and prioritize workload.

Responsibilities

• Answering queries and providing support to residents and colleagues.
• Managing complaints with empathy and ensuring residents feel valued.
• Logging and scheduling maintenance requests.

Skills

Communication Skills

Problem-Solving Skills

Customer Service Experience

Organizational Skills

Tech Savviness

Tools

Microsoft Office

Job description

Join to apply for the Customer Service Officer role at Brunelcare

1 week ago Be among the first 25 applicants

Join to apply for the Customer Service Officer role at Brunelcare

At Brunelcare, we believe that everyone deserves a place to call home and a

community that truly cares. For over 80 years, we've been providing award-winning housing, care, and support for older people across the South West. Our

mission is simple: to enrich lives and build communities where residents feel

empowered, supported, and heard.

As we grow, we’re on the lookout for a Customer Service Officer to work within

our Housing Team, who has passion, drive, and heart to help us deliver

exceptional service and make a real difference to our residents.

Do you enjoy the challenges of working in a busy, diverse environment, working

with a variety of people? Do you enjoy providing outstanding customer service?

If so, we want to hear from you! Apply to join Brunelcare today and be #partofsomethingmore!

What You’ll Be Doing

In this fast-paced and rewarding role, no two days are the same! You’ll be at the

heart of our housing team, acting as the friendly face and voice of Brunelcare.

Your Role Will Include

• Answering queries and offering efficient support to residents, colleagues and external contractors, over the phone, via email, and in person.
• Managing the report of complaints and concerns with empathy, ensuring every resident feels listened to, valued, and cared for.
• Logging and scheduling new repair and maintenance requests for our residents.
• Using our Housing Management System Civica (Cx) to record all interactions and schedule repair requests
• Working behind the scenes to keep everything running smoothly, from accurate record-keeping, to coordinating with our internal teams.
• Provide key administration duties for and on behalf of the Housing and Property Teams.
• Provide advice and guidance to residents, leaseholders and other occupiers on matters relating to the tenancy, how to pay rent, welfare entitlements and tenants’ rights.
• Ensure residents are aware of their responsibilities and our expectations under the tenancy agreement.
• Ensure we comply with our obligations in line with the tenancy agreement and our policies.
• Issuing of rent statements, payments cards, Direct debit/Standing order mandates to enable residents to pay their rent and service charges on time every time, promoting a positive payment culture.
• Coordinating all residents enquiries, ensuring the enquiries are passed on to relevant individuals, teams or departments for a response in a timely manner.
  
  

What You'll Bring To The Table

• A Passion for People: You love helping others and have a natural ability to connect with people from all walks of life.
• Top-Notch Communication Skills: You’re a great listener, clear communicator, and can keep your cool even in challenging situations.
• Problem-Solving Skills: No problem is too big or small – you thrive on finding solutions that make everyone happy.
• Customer Service Experience: If you’ve worked in customer service before, that’s a plus! Experience in housing is also a bonus, but we’re happy to train the right person.
• Tech Savviness: You’re comfortable using Microsoft Office and can quickly learn our internal systems.
• Ability to Organise and Prioritise: Ability to work under pressure and prioritise workload, manage competing priorities and have good organisational skills to meet performance targets/deadlines.
  
  

Job Benefits

• Equivalent to 22 days paid annual leave (excluding bank holidays), increasing to the equivalent of 25 after 5 years’ service (pro rata)
• Comprehensive and flexible induction provided and ongoing support
• Free Enhanced DBS Check
• 45p mileage allowance (per mile)
• Cycle to Work Scheme
• Pension Scheme - Death In Service Cover Included
• Company Sick Pay – Linked to length of service
  
  

How To Apply

Ready to start a fulfilling career with Brunelcare? We’d love to hear from you!

Please complete the application if you would like to apply. Please note that we

do not accept applications from agencies.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Other

Job function

• Job function

  Other

• Industries

  Non-profit Organizations

Referrals increase your chances of interviewing at Brunelcare by 2x

Get notified about new Customer Service Officer jobs in Bristol, England, United Kingdom.

Bristol, England, United Kingdom 1 week ago

Customer Service Operative West / South - West

Bristol, England, United Kingdom 1 week ago

Bristol, England, United Kingdom 1 day ago

Yate, England, United Kingdom 1 month ago

Cardiff, Wales, United Kingdom 2 weeks ago

Customer Experience Specialist, Home Delivery (Part Time with Full Time opportunity) - Bristol

Bristol, England, United Kingdom 3 months ago

Greater Bristol Area, United Kingdom 3 weeks ago

Bristol, England, United Kingdom 2 days ago

City Of Bristol, England, United Kingdom 3 days ago

Expression of Interest - Customer Services - Magazine Subscriptions

Cardiff, Wales, United Kingdom 2 weeks ago

City Of Bristol, England, United Kingdom 2 days ago

Bristol, England, United Kingdom 2 months ago

Bristol, England, United Kingdom 2 weeks ago

City Of Bristol, England, United Kingdom 3 days ago

City Of Bristol, England, United Kingdom 2 weeks ago

Thornbury, England, United Kingdom 5 hours ago

Chippenham, England, United Kingdom 1 day ago

Yate, England, United Kingdom 2 weeks ago

Customer Service and Community Host Apprentice

Bristol, England, United Kingdom 1 month ago

Greater Bristol Area, United Kingdom 17 hours ago

Customer Service Representative- AI Trainer

Express Courier Customer Service Supervisor

Frome, England, United Kingdom 3 weeks ago

Weston-Super-Mare, England, United Kingdom 2 days ago

Cardiff, Wales, United Kingdom 4 weeks ago

Shepton Mallet, England, United Kingdom 2 weeks ago

Bradley Cross, England, United Kingdom 21 hours ago

Retail Customer Service Associate- AI Trainer

Cardiff, Wales, United Kingdom £15.04-£15.04 1 month ago

Bristol, England, United Kingdom 2 weeks ago

Regional Patient Pathway Coordinator Support

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.