Part time - Customer Service Officer - Southampton

Co-operative Bank plc; Southampton; On-site; GBP 23,000; Full time

Job summary

Ein etabliertes Unternehmen im Finanzdienstleistungssektor sucht einen engagierten Kundenservice-Mitarbeiter. In dieser Rolle sind Sie der erste Ansprechpartner für Kunden und unterstützen sie durch unsere digitale Transformation. Sie werden in einem dynamischen Umfeld arbeiten, in dem Sie Ihre Fähigkeiten im Kundenservice weiterentwickeln können. Das Unternehmen bietet umfassende Schulungen und ein unterstützendes Team, um sicherzustellen, dass Sie in der Lage sind, die Bedürfnisse der Kunden zu erfüllen und gleichzeitig in einem zielorientierten Umfeld zu gedeihen. Wenn Sie eine Leidenschaft für exzellenten Kundenservice haben und in einem ethischen Unternehmen arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Benefits

27 Tage Urlaub plus Feiertage

Jährlicher Bonus

Erhöhte Bezahlung für Samstagsdienste

Wettbewerbsfähige Rentenregelung

Einkommensschutz

Lebensversicherung

Zwei bezahlte Tage für Freiwilligenarbeit

Familienfreundliche Richtlinien

Karriereentwicklungsmöglichkeiten

Anerkennungsprogramme

Qualifications

• Erfahrung im Kundenservice ist erforderlich, Kenntnisse im Umgang mit Bargeld sind von Vorteil.
• Positive, enthusiastische und belastbare Herangehensweise an den Kundenservice.

Responsibilities

• Erster Ansprechpartner für Kunden im Bereich persönliches und geschäftliches Banking.
• Unterstützung der Kunden über verschiedene Kanäle, einschließlich persönlich und telefonisch.

Skills

Kundenservice

Cash Management

Computerkenntnisse

Zielorientierung

Education

Keine spezifische Ausbildung erforderlich

Job description

Customer Service Officer

Primary Location: Southampton

Permanent Hours: 18

Full Time - 18 hours per week, flexible days, ideally mornings or afternoons but Fridays are essential

Salary: £23,000 pro rata plus a fantastic range of benefits

Close Date: 21/05/2025

Why join The Co-operative Bank?

2025 is an exciting time to join The Co-operative Bank as we continue our journey of growth.

As the original ethical bank, formed in 1872, we are the only UK high street bank with a customer-led Ethical Policy; one of the many reasons our customers choose to bank with us. Unlike many businesses, we have maintained an ethical approach from the very start.

Working in one of our branch offices focuses on the customer experience—what our customers see, hear, and feel—not just transactions. That’s why Moneyfacts has awarded us the ‘Branch Network of the Year’ several years running!

We offer a great opportunity for anyone looking to kick-start or continue their career in financial services. No prior banking experience is required, as we provide comprehensive training and a supportive environment. You will develop expertise in banking practices and gain a deep understanding of our customers, products, and services.

We seek individuals with outstanding customer service skills, who excel in target-driven environments, are motivated to succeed, and want to thrive in a fast-paced, rewarding organization.

What a typical day will look like:

• Acting as the first point of contact for personal and business banking customers within the branch and supporting customers through our digital transformation
• Supporting customers across various channels including in person, telephone, and secure messages
• Identifying and addressing customer needs, cash management, and updating customer records using internal systems
• Encouraging customers to schedule appointments with our dedicated Personal Banking Team to discuss additional products and services
• Protecting and educating customers against fraud and scams
• Engaging with customers from diverse backgrounds, including vulnerable individuals
• Working towards personal and team targets and objectives
• Adhering to regulatory and compliance requirements daily
• Collaborating with team members to improve branch services
• Participating in community outreach and charity projects

Knowledge, skills, and experience required:

• Previous experience in a customer service environment is essential (cash handling knowledge is advantageous)
• A passion for excellent customer service with a positive, enthusiastic, and resilient approach
• Proven success in achieving targets, objectives, or deadlines
• Computer literacy with the ability to navigate multiple systems confidently while speaking to customers
• Ability to assist customers from diverse backgrounds, including vulnerable individuals
• Ability to work in a fast-paced environment

What we can offer you:

• 27 days holiday rising to 30 days plus bank holidays
• Annual bonus
• Enhanced pay for Saturday shifts (additional 35%)
• Competitive pension with up to 10% employer contribution based on your contribution (e.g., if you contribute 4%, we contribute 8%)
• Income protection
• Life assurance
• Two paid days for volunteering annually
• Family-friendly policies and a supportive work environment
• Recognition schemes and a culture celebrating success
• An inclusive workplace
• Colleague-led network groups
• Full training and career development opportunities

At the beginning of the year, The Co-operative Bank became part of the Coventry Building Society Group, sharing values and an ethical approach towards members, customers, and colleagues.

The Co-operative Bank does not currently hold a sponsor license with the Home Office; all applicants must have the legal right to work in the UK to be considered.

We are committed to creating a diverse and inclusive workforce where all colleagues can fulfill their potential. We welcome applications from talented individuals of all backgrounds and lifestyles who can help us maintain a culture of belonging, where people are valued and respected.

As a regulated employer by the Financial Conduct Authority, all employment offers are subject to background checks, including criminal (DBS) and financial checks.