Customer Service & Office Admin Coordinator (Afternoons)

Advance Northumberland; Ashington; Hybrid; GBP 18,000 - 21,000; Part time

Job summary

Advance Northumberland is seeking a part-time Customer Service Administrator based at the Wansbeck Workspace in Ashington. You will join the Workspace team, reporting to the Workspace Manager, and cover for job-share partners during annual leave.

You will provide a friendly front-of-house service, handle enquiries, and maintain the workspace management system while delivering excellent customer service to tenants and visitors.

Qualifications

• Excellent communication and inter-personal skills.
• Strong administration skills with a need for accuracy and confidentiality.
• Computer literacy, including Microsoft Office

Responsibilities

• Provide a professional welcome and advisory service at Reception as the first point of contact for Advance Northumberland Workspace and Advance Northumberland Group.
• Ensure existing tenants and enquirers receive high quality customer service and support.
• Show potential clients around Advance Northumberland Workspace facilities.
• Maintain the workspace management system for enquiries, tenant sign up, move in, movement within and vacating the centre.
• Proactively address tenant queries, problems, issues etc. throughout their tenancy in an efficient, effective and professional manner.
• Operate the telephone reception / switchboard; manage the call management system.
• Maintain tenancy management records and property maintenance records and produce required performance information.
• Produce documents for internal and external use, following brand guidelines and Workspace Management System.
• Undertake filing, word processing, stationery management, photocopying and mailing duties as required.
• Log repair and maintenance issues to ensure “fit for purpose” buildings.
• Facilitation of room bookings – including room preparation and hosting events.
• Preparation of purchase orders / processing payments and maintenance of records.

Skills

Communication

Administration

Tools

Microsoft Office

Job description

Advance Northumberland is seeking a part-time Customer Service Administrator based at the Wansbeck Workspace in Ashington. You will join the Workspace team, reporting to the Workspace Manager, and cover for job-share partners during annual leave.

You will provide a friendly front-of-house service, handle enquiries, and maintain the workspace management system while delivering excellent customer service to tenants and visitors.