Front Desk & Workspace Admin: Customer Service Pro

Advance Northumberland; North East; On-site; GBP 17,000 - 22,000; Part time

Job summary

Advance Northumberland is hiring a Customer Service Administrator to join our Workspace team, covering three locations and reporting to the Workspace Manager. The role is part-time, afternoons, with cover for job share periods.

You will be the first point of contact, delivering proactive customer service, guiding tenant signups, and supporting room bookings while maintaining systems and records across sites.

Qualifications

• Excellent communication and inter-personal skills.
• Strong administration skills with a need for accuracy and confidentiality.
• Computer literacy, including Microsoft Office.

Responsibilities

• To provide a professional welcome and advisory service at Reception as the first point of contact for Advance Northumberland Workspace and Advance Northumberland Group.
• To ensure existing tenants and anyone enquiring about Advance Northumberland Workspace receive high quality customer service and support.
• To show potential clients around Advance Northumberland Workspace facilities.
• To implement and maintain the workspace management system for enquiries, tenant sign up, move in, movement within and vacating the centre.
• To proactively deal with any tenant queries, problems, issues etc. throughout their tenancy in an efficient, effective and professional manner.
• To operate the telephone reception / switchboard as required. To carry out telephone system administration including the call management system.
• To maintain appropriate records both in terms of tenancy management information and property statutory maintenance requirements and produce the required performance management information.
• To produce documents for internal and external use, working to the appropriate brand guidelines and Workspace Management System.
• Undertake filing, word processing, stationery management, photocopying and mailing duties as required by internal and external clients and customers.
• Log repair and maintenance issues to ensure “fit for purpose” buildings.
• Facilitation of room bookings – including room preparation and housekeeping - appointments and hosting events.
• Preparation of purchase orders / processing payments and maintenance of records.

Skills

Communication

Inter-personal skills

Administration

Microsoft Office

Job description

Advance Northumberland is hiring a Customer Service Administrator to join our Workspace team, covering three locations and reporting to the Workspace Manager. The role is part-time, afternoons, with cover for job share periods.

You will be the first point of contact, delivering proactive customer service, guiding tenant signups, and supporting room bookings while maintaining systems and records across sites.