Customer Service Administrator

Advance Northumberland; Ashington; Hybrid; GBP 18,000 - 21,000; Part time

Job summary

Advance Northumberland is seeking a part-time Customer Service Administrator based at the Wansbeck Workspace in Ashington. You will join the Workspace team, reporting to the Workspace Manager, and cover for job-share partners during annual leave.

You will provide a friendly front-of-house service, handle enquiries, and maintain the workspace management system while delivering excellent customer service to tenants and visitors.

Qualifications

• Excellent communication and inter-personal skills.
• Strong administration skills with a need for accuracy and confidentiality.
• Computer literacy, including Microsoft Office

Responsibilities

• Provide a professional welcome and advisory service at Reception as the first point of contact for Advance Northumberland Workspace and Advance Northumberland Group.
• Ensure existing tenants and enquirers receive high quality customer service and support.
• Show potential clients around Advance Northumberland Workspace facilities.
• Maintain the workspace management system for enquiries, tenant sign up, move in, movement within and vacating the centre.
• Proactively address tenant queries, problems, issues etc. throughout their tenancy in an efficient, effective and professional manner.
• Operate the telephone reception / switchboard; manage the call management system.
• Maintain tenancy management records and property maintenance records and produce required performance information.
• Produce documents for internal and external use, following brand guidelines and Workspace Management System.
• Undertake filing, word processing, stationery management, photocopying and mailing duties as required.
• Log repair and maintenance issues to ensure “fit for purpose” buildings.
• Facilitation of room bookings – including room preparation and hosting events.
• Preparation of purchase orders / processing payments and maintenance of records.

Skills

Communication

Administration

Tools

Microsoft Office

Job description

About The Role

Overview

As one of our front of house, Customer Service Administrators, you will report to Andrew, our Workspace Manager and be part of the Workspace team, split across three locations.

The role is part time, working afternoons, but there is an expectation that you will be able to cover for your job share partners during periods of annual leave.

• Relentlessly proactive: You don’t need a script; you have the intuition to deal with a wide variety of situations and the tenacity to follow up on all enquiries.
• An effective communicator: Able to deal with customers in person and on the telephone. You will have excellent IT skills and the ability to multi-task whilst delivering excellent customer service.

Salary: £13.45ph starting salary with performance related incentive scheme and excellent benefits.

Location: You will be working at the Advance Northumberland Wansbeck Workspace, located in Ashington, Northumberland, Rotary Parkway, NE63 8QZ.

Our Values

We are looking for people who embody the Advance Northumberland values; people who areaccountable and resilient, who are open to change with strong innovation skills. They will becollaborative; effective in relationship building and stakeholder engagement with the potential to build relationships effectively at all levels. They will demonstrate respectfor our colleagues, our customers and our partners and be able to use their initiative in their work. They will beambitious about their career and for the future success of Advance Northumberland, with a real customer and team focus; motivated and enthusiastic about their contribution to our success.

Who are we?

Overview

We are a diverse property and investment company who deliver opportunities to improve prosperity, tackle inequalities and drive economic growth in support of Northumberland County Council. We collaborate with stakeholders and partners to deliver positive physical and economic development and focus on the needs and aspirations of the county.

We have the recognition of being a Real Living Wage Employer, and other awards such as our Good Work Pledge, and the Ambassador Status for the Better Health at Work Award.

We have a mission to build a better future for people in Northumberland, as we focus exclusively on regenerating the county.

Recent Projects

Within Advance Northumberland Group we have several subsidiary companies, including our new build housing team - Ascent Homes, our residential lettings team, our commercial and investment team, our Land and Project team and our newly formed sustainability and ecology team – Advance Green Futures

Applications

Applications will close for this position on 1st September 2026 at 10.00am

We may close this vacancy early if we have received sufficient quality applications.

Applications will close for this position on 28th August 2026 at 10.00am

Interviews will be held on 3rd September 2026

This may be closed at an earlier period, if we receive a high number of applications.

Role Profile

Job title: Customer Service Administrator

Reports to: Workspace Manager

Location: Wansbeck Workspace and other locations as part of role.

Duties and Responsibilities

• To provide a professional welcome and advisory service at Reception as the first point of contact for Advance Northumberland Workspace and Advance Northumberland Group.
• To ensure existing tenants and anyone enquiring about Advance Northumberland Workspace receive high quality customer service and support.
• To show potential clients around Advance Northumberland Workspace facilities.
• To implement and maintain the workspace management system for enquiries, tenant sign up, move in, movement within and vacating the centre.
• To proactively deal with any tenant queries, problems, issues etc. throughout their tenancy in an efficient, effective and professional manner.
• To operate the telephone reception / switchboard as required. To carry out telephone system administration including the call management system.
• To maintain appropriate records both in terms of tenancy management information and property statutory maintenance requirements and produce the required performance management information.
• To produce documents for internal and external use, working to the appropriate brand guidelines and Workspace Management System.
• Undertake filing, word processing, stationery management, photocopying and mailing duties as required by internal and external clients and customers.
• Log repair and maintenance issues to ensure “fit for purpose” buildings.
• Facilitation of room bookings – including room preparation and housekeeping - appointments and hosting events.
• Preparation of purchase orders / processing payments and maintenance of records.

Personal Specification

Essential Criteria

• Excellent communication and inter-personal skills.
• Strong administration skills with a need for accuracy and confidentiality. Computer literacy, including Microsoft Office