Customer Service Manager

Smart10 Ltd, Trading as SMT Recruitment; Hoddesdon; On-site; GBP 41,000 - 50,000; Full time

Job summary

SMT Recruitment in Hoddesdon, England is seeking a Customer Service Manager to lead and develop the internal sales team, ensuring high standards of customer service and performance.

You will set KPIs, monitor targets, and work closely with sales, logistics and warehousing to deliver a smooth service. The role is office-based, 40 hours per week, typically 8:30am-5pm.

The successful candidate will bring leadership, CRM experience and a proactive approach to continuous improvement.

Qualifications

• Management experience in customer service or internal sales.
• Strong leadership, coaching and communication skills.
• Experience using CRM systems; Kerridge is a bonus.
• Commercial mindset focused on customer needs and service.
• Excellent organisation and attention to detail.

Responsibilities

• Lead, motivate and develop the internal sales team
• Set and monitor KPIs, targets and performance reviews
• Support sales growth and maintain strong commercial awareness
• Build excellent customer relationships and understand their needs
• Work closely with sales, logistics, warehousing and other departments to ensure a smooth service
• Identify opportunities to improve processes and make things work more efficiently
• Organise training and support the development of team members
• Use CRM systems to maintain accurate information and support the department

Skills

Leadership

Coaching

CRM experience

Communication

Tools

Kerridge

Job description

Customer Service Manager

Location: Hoddesdon, Hertfordshire

Salary: £45K

Hours: 8:30am - 5pm or 8am-5pm, 40 hours per week

Fully officed based

We are recruiting for our client, a well-established business looking for an experienced Customer Service Manager to lead and develop their internal sales team.

This is a great opportunity for someone who enjoys motivating people, improving processes and making a real difference to the customer experience. You will play a key role in supporting the team, driving performance and helping the wider business achieve its goals.

What you will be doing

• Lead, motivate and develop the internal sales team
• Set and monitor KPIs, targets and performance reviews
• Support sales growth and maintain strong commercial awareness
• Build excellent customer relationships and understand their needs
• Work closely with sales, logistics, warehousing and other departments to ensure a smooth service
• Identify opportunities to improve processes and make things work more efficiently
• Organise training and support the development of team members
• Use CRM systems to maintain accurate information and support the department

What we are looking for

• Previous management experience within customer service or internal sales
• Strong leadership, coaching and communication skills
• Experience using CRM systems, with Kerridge being a bonus
• A commercial mindset and strong customer focus
• Excellent organisation and attention to detail
• A proactive approach to problem solving and continuous improvement
• Someone who enjoys working with people and making a positive impact

Why join?

• A chance to lead and develop a team
• A varied role where every day is different
• The opportunity to make a genuine impact on customer service and business performance
• A supportive environment where ideas, teamwork and development are valued

Thank you for your interest in this vacancy, advertised by SMT Recruitment (Smart10 Ltd), acting as an employment agency/business. Your application will be considered alongside others, and we will contact you within three working days if you are shortlisted.