Customer Service Manager

MET Recruitment UK LTD; West Midlands; On-site; GBP 35,000 - 45,000; Full time

Job summary

MET Recruitment UK LTD in Wednesbury is seeking a Customer Service Manager to lead the customer service and office function, ensuring high service levels while supporting the wider operational team.

You will manage day-to-day operations, oversee sales order processing, and collaborate with internal departments on process improvements, sustainability initiatives, and health & safety.

This on-site role offers a salary of £35,000–£45,000 and the chance to influence a busy manufacturing business.

Qualifications

• Experience leading a customer service or admin function.
• Background in manufacturing/engineering/distribution environment.
• Strong organisational and multitasking abilities.
• Excellent communication and relationship-building.
• Experience supervising others.
• Confidence handling customers and resolving issues.
• Commercial awareness and attention to detail.
• Proficient in Microsoft Office.

Responsibilities

• Manage day-to-day customer service function.
• Oversee sales order processing and customer requirements.
• Lead and support a Customer Service Coordinator.
• Maintain efficient office systems and processes.
• Provide admin support to senior leadership.
• Collaborate with internal teams to improve customer experience.
• Support operational projects including efficiency, sustainability and environmental initiatives.
• Coordinate with the People team on starters, leavers and related processes.

Skills

Customer service management

Leadership

Organisational skills

Communication

People supervision

Tools

Microsoft Office

Job description

Customer Service Manager

Wednesbury
£35,000 £45,000 depending on experience
Permanent Full Time On-site

Are you an experienced Customer Service or Office Manager who enjoys being at the heart of a busy business?

We re recruiting for a Customer Service Manager to join an established manufacturing organisation in Wednesbury. This is a varied, hands-on position combining customer service leadership, sales order processing, office management and operational support.

It s an excellent opportunity for someone who enjoys variety and wants a role where they can genuinely make an impact across the wider business.

The role

You ll take responsibility for the smooth running of the customer service and office function, ensuring customers receive a consistently high level of service while supporting the wider operational team.

Your responsibilities will include:

• Managing and coordinating the day-to-day customer service function

• Overseeing sales order processing and ensuring customer requirements are handled efficiently

• Acting as a key point of contact for customer service queries and issues

• Managing and supporting a Customer Service Coordinator

• Maintaining effective office systems, processes and procedures

• Providing administrative support to the senior leadership team

• Working closely with internal departments to resolve issues and improve the customer experience

• Supporting and leading wider operational projects, including efficiency, sustainability and environmental initiatives

• Liaising with the People team regarding starters, leavers and employee-related processes

• Supporting Health & Safety activity, compliance and training

• Coordinating suppliers and external service providers

• Supporting building, facilities, utilities and security requirements

• Identifying opportunities to improve processes and ways of working across the function

About you

We re looking for someone who is organised, proactive and comfortable juggling a varied workload.

You may currently be working as a Customer Service Manager, Customer Service Team Leader, Office Manager, Sales Office Manager, Internal Sales Manager or Customer Service & Operations Manager.

You’ll ideally bring:

• Previous experience managing a customer service, sales office or administrative function

• Experience within a manufacturing, engineering, distribution or similarly fast-paced environment

• Strong organisational and multitasking skills

• Excellent communication and relationship-building ability

• Experience managing or supervising others

• Confidence dealing with customers and resolving issues

• Good commercial awareness and attention to detail

• Strong Microsoft Office skills

• A practical, solutions-focused approach

• The confidence to work with colleagues at all levels of the business

This isn't a role where you'll be sitting behind a desk doing the same thing every day. You'll become a central part of the operation, working across customer service, people, projects and the wider business.

If you're looking for a varied management role where you can take ownership, improve processes and make a real contribution, we'd love to hear from you.