Customer Service Manager

TN United Kingdom; Romford; On-site; GBP 35,000 - 41,000; Full time

Job summary

A leading company in the flooring industry is seeking a Customer Service Manager to join their team in Romford. The ideal candidate will possess excellent leadership and communication skills, ensuring a high standard of customer service. Responsibilities include managing the team, handling escalated issues, and ensuring compliance with company policies. This full-time role offers a competitive salary and various benefits, including a health care plan and additional holiday for long service.

Benefits

Health care plan

Life Insurance

Contributory Pension scheme

Free on-site parking

Cycle to work scheme

Paid team building days out

Qualifications

• Must have excellent communication and interpersonal skills.
• Experience in the flooring industry is advantageous.

Responsibilities

• Manage the customer service team and handle escalated enquiries.
• Ensure compliance with company procedures and monitor staff performance.
• Coach and develop team members.

Skills

Communication

Leadership

Time Management

Job description

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Designer Contracts is the UK’s largest flooring contractor operating across 13 regional facilities. As well as floor covering, the company provides curtains and blinds, furniture and lighting, and also operates a show home interior design services division.

We have been supplying and installing across the nation since 1992 and now employ over 350 staff members with an annual turnover in excess of £40 million. Our valued staff are our key asset.

Our continuous success is based on having a loyal, motivated and welcoming team of people with a drive to succeed.

Due to our continued growth we have an exciting opportunity for a Customer Service Manager to join our friendly team based in Romford.

Salary - £35,000 plus bonus

Type – Permanent, Full Time

Working Pattern – Monday to Friday, 8:30am to 5:00pm

Do you have:

Excellent communication and interpersonal skills?

An ability required to prioritise, multi-task, and manage your time effectively?

If so then we would like to hear from you!

The ideal candidate must be driven and have a genuine passion for providing a professional customer service experience. We are looking for an organised, confident and friendly individual who can be an inspirational manager.

This role will include the day to day management of the team as well as handling all escalated enquiries.

Other key areas of responsibilities include:

• Evaluating and reacting to all customer service issues in line with the Company policy
• Ensuring effective communication across the business and our customers
• Monitoring and managing the performance of staff
• Ensuring that the team always give excellent service
• Ensuring effective communication across the business and our customers
• Ensuring that the team is fully compliant with Company procedures
• Coaching, developing, motivating and training staff
• Recruiting when required
• Demonstrating excellent leadership skills and time management skills

Key Requirements:

• Excellent leadership skills
• A full UK driving licence, as you will have the use of a Company van
• A DBS check is a requirement upon a successful application
• You may be required to gain a current CSCS card
• Experience working within the flooring industry is not essential but would be advantageous
• Extensive training programs for ongoing learning and development
• Competitive Bonus
• 32 days holiday including 8 bank holidays
• Additional days leave for long service
• Health care plan provided by Westfield Health
• Life Insurance
• Contributory Pension scheme
• Free on-site parking
• Cycle to work scheme
• All inclusive and paid for team building days out

Designer Contracts is an equal opportunities employer.