Customer Service Manager

TN United Kingdom; Leeds; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player in the fenestration sector is seeking a skilled Customer Service Manager to oversee operations and enhance customer satisfaction. The ideal candidate will have a solid background in customer service management within a manufacturing environment, particularly in the window and door industry. This role involves organizing repairs, managing a team, and ensuring effective communication with customers. If you possess excellent problem-solving skills and a proactive approach to customer service, this opportunity offers a chance to make a significant impact in a forward-thinking company.

Qualifications

• Experience managing customer service within a manufacturing environment.
• Ability to think quickly and de-escalate issues promptly.

Responsibilities

• Organise repairs and remediation for windows and doors.
• Manage and coordinate engineers to attend properties for repairs.

Skills

Customer Service Management

Team Management

Problem Solving

Communication Skills

Organisational Skills

Job description

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Customer Service Manager - Fenestration Industry

Chase Taylor Recruitment is working with a successful and forward-thinking fenestration manufacturer seeking an experienced Customer Service Manager. The ideal candidate will have current or previous experience in a similar role within the window and door industry.

The Role:

1. Organise repairs and remediation for windows and doors.
2. Identify issues requiring attention.
3. Understand the nature of problems and determine solutions.
4. Manage and coordinate engineers to attend properties or sites for repairs.
5. Provide training where needed.

The Candidate:

• Have current experience managing customer service within a manufacturing environment.
• Experience managing a team.
• Be technically minded (advantage).
• Be able to think quickly and de-escalate issues promptly.
• Possess excellent communication and customer service skills.
• Must currently reside in the UK.
• Have excellent organisational skills.

To learn more about this role, please contact Guy at Chase Taylor Recruitment and quote reference number MM1.