Customer Service Manager

Jackson Hogg; Leeds; On-site; GBP 35,000 - 50,000; Full time

Job summary

A well-established business in the packaging sector is seeking a dynamic Customer Services Manager. This role involves leading a customer service team, ensuring high service standards, and collaborating with various departments. The ideal candidate will have prior management experience and a strong customer-focused mindset. This is a full-time position offering a competitive salary and benefits in a supportive environment.

Benefits

Competitive salary package

On-site parking

Supportive team environment

Qualifications

• Previous experience in customer service management or supervisory role.
• Strong leadership and team management skills.
• Proficient in CRM systems and Microsoft Office.

Responsibilities

• Lead and manage the customer service team.
• Oversee processing of customer orders and complaints.
• Develop and implement customer service processes.

Skills

Leadership

Communication

Customer-focused

Organised

Analytical

Tools

CRM systems

Microsoft Office

Job description

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Are you a dynamic and driven customer service leader ready to take your career to the next level? We are working on behalf of a well-established business in the packaging and processing solutions sector, seeking an experienced Customer Services Manager to join their team.

This is a fantastic opportunity to join a fast-paced, customer-focused environment where you can make a real impact by leading a team and driving service excellence.

About the Role:

• Lead and manage the customer service team, ensuring a high standard of service is delivered at all times
• Oversee the processing of customer orders, queries, and complaints, ensuring timely resolution
• Develop and implement customer service processes to improve efficiency and customer satisfaction
• Collaborate closely with sales, production, and logistics teams to ensure seamless order fulfilment
• Monitor key metrics (KPIs) and report on team performance to senior management
• Provide coaching and support to team members, fostering a positive and productive working environment

About You:

• Previous experience in a customer service management or supervisory role, ideally within a manufacturing, supply chain, or distribution environment
• Strong leadership and team management skills
• Excellent communication and interpersonal abilities
• Customer-focused mindset with a passion for delivering exceptional service
• Proficient in CRM systems and Microsoft Office (Word, Excel, Outlook)
• Organised, analytical, and able to manage multiple priorities

What’s on Offer:

• Competitive salary package
• Monday–Friday, full-time role
• Supportive team environment and the opportunity to make a visible impact
• On-site parking and other company benefits

If you are passionate about leading customer service teams and want to join a company that values innovation, quality, and customer satisfaction, we’d love to hear from you!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Wholesale and Wholesale Building Materials

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