Customer Service Manager

Michael Page (UK); Leeds; Hybrid; GBP 45,000 - 50,000; Full time

Job summary

A leading company in the chemicals sector is seeking a Customer Service Manager for their Leeds office. This role involves leading a team to deliver exceptional service, managing customer orders, and ensuring satisfaction. The ideal candidate will have experience in customer service management, preferably in the chemicals industry, and will be a strong people manager. The position offers a competitive salary and extensive benefits.

Benefits

Private Medical Cover

Qualifications

• Experience in a similar customer service management role.
• Chemicals Industry background - advantageous.

Responsibilities

• Lead and inspire the Customer Service function to deliver world class service.
• Manage customer orders from cradle to grave including quotations and order processing.
• Build and maintain relationships with key B2B customers.

Skills

Leadership

Communication

Team Development

Tools

Microsoft Dynamics

Job description

• Customer Service Manager
• Leeds / Hybrid

About Our Client

Page Group are working in partnership with a global specialist within the chemicals industry who are now looking for a new Customer Service Manager. This role will have full ownership of an internal CS Team and will drive strategy and performance across the department

Job Description

• Lead motivate and inspire the Customer Service function (9fte) to deliver world class service during all customer interactions
• Build and maintain relationships with key B2B customers through transparency and clear communications
• Ensure customer quotations are accurate, in line with expectations and meet customer needs
• Provide support to field sales functions around product information and availability and costings
• Manage customer orders from cradle to grave including quotations, order processing through to arranging dispatch and delivery
• Work closely with purchasing to understand stock availability, customer lead times and customer demand
• Regularly review operating process and procedures to ensure they are fit for purpose and provide a positive customer journey
• Take ownership of any escalated customer issues in a timely manor
• Ensure the team have all the tools and product knowledge to support customers

The Successful Applicant

• Experience in a similar customer service management role
• Chemicals Industry background - advantageous
• Experience on Microsoft Dynamics
• Strong people manager and developer
• Ability to build high performing teams

What's on Offer

The role of Customer Service Manager will join an industry leader within the Chemicals sector at their Leeds Offices.

Working Monday to Friday with a requirement to be in the office 3 days per week

Salary of £45,000 - £50,000 depending on experience plus extensive company benefits including private medical cover