Customer Service Manager

Elevation Recruitment Group; Brighouse; On-site; GBP 30,000 - 50,000; Full time

Job summary

Join a forward-thinking manufacturing business as a Customer Service Manager in Brighouse. This role offers a fantastic opportunity for a service-focused leader to enhance customer journeys and build high-performing teams. You will be pivotal in developing service standards and driving performance to ensure customer satisfaction across all aftersales touchpoints. If you thrive in a collaborative environment and are passionate about improving service quality, this position is perfect for you. Be part of a stable and growing company that values employee development and service excellence.

Qualifications

• Proven experience in customer service management within manufacturing.
• Strong leadership skills and ability to develop teams.
• Experience in handling complaints across multiple channels.

Responsibilities

• Lead the aftersales customer service team for exceptional support.
• Manage escalated complaints professionally and efficiently.
• Implement process improvements to enhance customer experience.

Skills

Customer Service Management

Team Leadership

Complaints Management

CRM Systems

Microsoft Office

Communication Skills

Continuous Improvement Mindset

Tools

Microsoft Excel

Job description

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Elevation Recruitment Group provided pay range

This range is provided by Elevation Recruitment Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Elevation Recruitment Group

We’re recruiting on behalf of a leading manufacturing business in the Brighouse area, looking to appoint an experienced Customer Service Manager to lead their Aftersales department.

This is a brilliant opportunity for a service-focused leader who thrives on improving customer journeys, building strong teams, and resolving issues with efficiency and care. The successful candidate will play a key role in developing service standards, driving performance, and ensuring customer satisfaction across all aftersales touchpoints.

Key Responsibilities:

• Lead and develop the aftersales customer service team to deliver exceptional support
• Manage escalated complaints through email, letter, and social media with a professional, solutions-driven approach
• Identify and implement process improvements to enhance the customer experience
• Work collaboratively with other departments to ensure a seamless customer journey
• Ensure team targets, KPIs, and service levels are consistently achieved
• Provide insight and support around risk, compliance, and service performance

What We’re Looking For:

• Proven experience in a customer service management role, within a manufacturing company, desirable in construction or fenestration setting
• Strong leadership and team development skills
• Confident handling complaints and resolving issues across multiple channels - must have experience in complaints management
• Comfortable working with CRM systems, Microsoft Office, and Excel
• A proactive, continuous improvement mindset with great communication skills

This is a fantastic chance to join a stable, growing company with a genuine focus on service quality and employee development.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service and Management

• Industries

  Manufacturing

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