Customer Service & Logistics Specialist — 6-Month Cover

Confidential; Greater London; Vor Ort; GBP 35.000 - 38.000; Vollzeit

Benefits dieser Stelle

25 days' holiday

Contributory pension starting at 5%/5%

Cycle to work scheme

Free on-site parking

Free Friday breakfast

Hours: Monday - Friday 9 am -5.15 pm

Zusammenfassung

Confidential is seeking a Customer Service & Logistics Coordinator to join the team at Stockley Business Park, Uxbridge. This office-based 6-month maternity cover role focuses on after-sales support, spare parts handling, returns and coordinating with warehousing partners to resolve issues promptly.

You will be the central point of contact between customers, internal teams and logistics providers, ensuring accurate documentation, timely responses and smooth operation under pressure.

Qualifikationen

• Experience in logistics, customer service disputes, or spare parts/aftermarket environment.
• Experience in handling customs documentation.
• Confident in managing customer queries, including returns, delays, and missing items.
• Strong IT skills, including Microsoft Word and Excel; SAP or similar ERP/CRM systems.
• Excellent attention to detail with strong problem-solving abilities; able to prioritise workload in a fast-paced environment.

Aufgaben

• Manage customer queries and complaints relating to spare parts and after-sales service.
• Process credits for spare parts and consumables in a timely and accurate manner.
• Monitor spare parts inventory levels and arrange return purchase orders where required.
• Handle customer invoice queries and log issues in the dispute management system.
• Prepare courier documentation including commercial invoices and customs declarations.
• Coordinate collections and shipments with customers, internal teams and third-party logistics providers.
• Create, manage and track return deliveries through internal logistics systems.
• Monitor courier performance and service levels to ensure operational excellence.
• Act as a liaison between the business and outsourced warehouse providers.
• Work with internal departments, customers, suppliers and logistics partners to resolve issues.
• Take ownership of tasks and ensure timely resolution of requests.

Kenntnisse

Logistics coordination

Customer service

Inventory management

Problem solving

Attention to detail

Communication

Tools

Microsoft Excel

ERP/CRM systems (SAP or similar)

IT literacy

Jobbeschreibung

Confidential is seeking a Customer Service & Logistics Coordinator to join the team at Stockley Business Park, Uxbridge. This office-based 6-month maternity cover role focuses on after-sales support, spare parts handling, returns and coordinating with warehousing partners to resolve issues promptly.

You will be the central point of contact between customers, internal teams and logistics providers, ensuring accurate documentation, timely responses and smooth operation under pressure.