Customer Service & Logistics Coordinator

Huntress; City Of London; On-site; GBP 35,000 - 38,000; Full time

Benefits offered by this job

25 days' holiday

Contributory pension starting at 5%/5%

Cycle to work scheme

Free on-site parking

Free Friday breakfast

Job summary

Huntress is seeking a Customer Service & Logistics Coordinator for an immediate 6-month maternity cover at Stockley Business Park, Uxbridge. You will streamline spare parts management, returns, and logistics, acting as the central contact between customers and logistics partners to resolve issues efficiently.

The role requires hands-on experience in logistics, aftersales service, and customs documentation, with strong IT skills and attention to detail.

Qualifications

• Experience in logistics, customer service disputes, or spare parts/aftermarket environment.
• Experience in handling customs documentation.
• Confident in managing customer queries, including returns, delays, and missing items.
• Strong IT skills, including Microsoft Word and Excel; SAP or similar ERP/CRM systems.
• Excellent attention to detail with strong problem-solving abilities.
• Ability to prioritise workload and work effectively in a fast-paced environment.

Responsibilities

• Manage customer queries and complaints relating to spare parts and after-sales service.
• Process credits for spare parts and consumables in a timely and accurate manner.
• Monitor spare parts inventory levels, supporting working capital targets and arranging return purchase orders where required.
• Handle customer invoice queries and accurately log and track issues within the dispute management system.
• Prepare and complete courier documentation, including commercial invoices and customs declarations.
• Coordinate collections and shipments with customers, internal teams, and third-party logistics providers.
• Create, manage, and track return deliveries through internal logistics systems.
• Monitor courier performance and service levels to ensure operational excellence.
• Act as a key liaison between the business and outsourced warehouse providers.
• Work collaboratively with internal departments, customers, suppliers, and logistics partners to resolve issues.
• Take ownership of tasks, ensuring timely and effective resolution of all customer and operational requests.

Skills

Logistics coordination

Customer service disputes

ERP/CRM systems (SAP or similar)

IT skills (Excel, Word)

Attention to detail

Tools

SAP

ERP/CRM systems

Job description

Customer Service & Logistics Coordinator
Salary 35,000 - 38,000
Based at Stockley Business Park, Uxbridge
Office-based role

Contract: 6-month maternity cover (immediate start required)

A well-established manufacturing business is seeking a Customer Service & Logistics Coordinator to join its team at Stockley Business Park. This role plays a key part in delivering high-quality after-sales support, ensuring the smooth management of spare parts, returns, and logistics processes. You will act as a central point of contact between customers, internal teams, suppliers, and warehouse partners, ensuring queries and operational issues are resolved efficiently and professionally.

Candidates must be available immediately for a 6-month contract, looking to start ASAP!

Key Responsibilities

• Manage customer queries and complaints relating to spare parts and after-sales service
• Process credits for spare parts and consumables in a timely and accurate manner
• Monitor spare parts inventory levels, supporting working capital targets and arranging return purchase orders where required
• Handle customer invoice queries and accurately log and track issues within the dispute management system
• Prepare and complete courier documentation, including commercial invoices and customs declarations
• Coordinate collections and shipments with customers, internal teams, and third-party logistics providers
• Create, manage, and track return deliveries through internal logistics systems
• Monitor courier performance and service levels to ensure operational excellence
• Act as a key liaison between the business and outsourced warehouse providers
• Work collaboratively with internal departments, customers, suppliers, and logistics partners to resolve issues
• Take ownership of tasks, ensuring timely and effective resolution of all customer and operational requests

Experience & Skills

• Previous experience in logistics, customer service disputes, or spare parts/aftermarket environment
• Experience in handling customs documentation
• Confident in managing customer queries, including returns, delays, and missing items
• Strong IT skills, including Microsoft Word and Excel; SAP or similar ERP/CRM systems
• Excellent attention to detail with strong problem-solving abilities
• Ability to prioritise workload and work effectively in a fast-paced environment

Benefits

• 25 days' holiday
• Contributory pension starting at 5%/5%, rising with service
• Cycle to work scheme
• Free on-site parking
• Free Friday breakfast
• Hours: Monday - Friday 9 am -5.15 pm

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.