Customer Service & Logistics Coordinator - 6-Month Contract

Huntress; Uxbridge; On-site; GBP 35,000 - 38,000; Full time

Job summary

Huntress is seeking a Customer Service & Logistics Coordinator at Stockley Business Park, Uxbridge for a 6-month maternity cover. Based in an office, the role focuses on after-sales support, spare parts, returns, and logistics processes.

You will act as a central point of contact between customers, internal teams, suppliers and warehouse partners, ensuring queries are resolved efficiently and professionally.

Qualifications

• Previous experience in logistics, customer service disputes, or spare parts/aftermarket environment
• Experience in handling customs documentation
• Confident in managing customer queries, including returns, delays, and missing items
• Strong IT skills, including Microsoft Word and Excel; SAP or similar ERP/CRM systems
• Excellent attention to detail with strong problem-solving abilities
• Ability to prioritise workload and work effectively in a fast-paced environment

Responsibilities

• Manage customer queries and complaints relating to spare parts and after-sales service
• Process credits for spare parts and consumables in a timely and accurate manner
• Monitor spare parts inventory levels, supporting working capital targets and arranging return purchase orders where required
• Handle customer invoice queries and accurately log and track issues within the dispute management system
• Prepare and complete courier documentation, including commercial invoices and customs declarations
• Coordinate collections and shipments with customers, internal teams, and third-party logistics providers
• Create, manage, and track return deliveries through internal logistics systems
• Monitor courier performance and service levels to ensure operational excellence
• Act as a key liaison between the business and outsourced warehouse providers
• Work collaboratively with internal departments, customers, suppliers, and logistics partners to resolve issues
• Take ownership of tasks, ensuring timely and effective resolution of all customer and operational requests

Skills

Logistics experience

Customer service disputes

Spare parts / aftermarket

Customs documentation

Returns handling

Problem solving

Attention to detail

Fast-paced environment

Tools

SAP

ERP/CRM systems

Microsoft Word

Microsoft Excel

Job description

Huntress is seeking a Customer Service & Logistics Coordinator at Stockley Business Park, Uxbridge for a 6-month maternity cover. Based in an office, the role focuses on after-sales support, spare parts, returns, and logistics processes.

You will act as a central point of contact between customers, internal teams, suppliers and warehouse partners, ensuring queries are resolved efficiently and professionally.