Customer Service & Logistics Coordinator

Confidential; Greater London; Sur place; GBP 35 000 - 38 000; Plein temps

Avantages offerts par ce poste

25 days' holiday

Contributory pension starting at 5%/5%

Cycle to work scheme

Free on-site parking

Free Friday breakfast

Hours: Monday - Friday 9 am -5.15 pm

Résumé du poste

Confidential is seeking a Customer Service & Logistics Coordinator to join the team at Stockley Business Park, Uxbridge. This office-based 6-month maternity cover role focuses on after-sales support, spare parts handling, returns and coordinating with warehousing partners to resolve issues promptly.

You will be the central point of contact between customers, internal teams and logistics providers, ensuring accurate documentation, timely responses and smooth operation under pressure.

Qualifications

• Experience in logistics, customer service disputes, or spare parts/aftermarket environment.
• Experience in handling customs documentation.
• Confident in managing customer queries, including returns, delays, and missing items.
• Strong IT skills, including Microsoft Word and Excel; SAP or similar ERP/CRM systems.
• Excellent attention to detail with strong problem-solving abilities; able to prioritise workload in a fast-paced environment.

Responsabilités

• Manage customer queries and complaints relating to spare parts and after-sales service.
• Process credits for spare parts and consumables in a timely and accurate manner.
• Monitor spare parts inventory levels and arrange return purchase orders where required.
• Handle customer invoice queries and log issues in the dispute management system.
• Prepare courier documentation including commercial invoices and customs declarations.
• Coordinate collections and shipments with customers, internal teams and third-party logistics providers.
• Create, manage and track return deliveries through internal logistics systems.
• Monitor courier performance and service levels to ensure operational excellence.
• Act as a liaison between the business and outsourced warehouse providers.
• Work with internal departments, customers, suppliers and logistics partners to resolve issues.
• Take ownership of tasks and ensure timely resolution of requests.

Connaissances

Logistics coordination

Customer service

Inventory management

Problem solving

Attention to detail

Communication

Outils

Microsoft Excel

ERP/CRM systems (SAP or similar)

IT literacy

Description du poste

Customer Service & Logistics Coordinator
Salary 35,000 - 38,000
Based at Stockley Business Park, Uxbridge
Office-based role

Contract: 6-month maternity cover (immediate start required)

A well-established manufacturing business is seeking a Customer Service & Logistics Coordinator to join its team at Stockley Business Park. This role plays a key part in delivering high-quality after-sales support, ensuring the smooth management of spare parts, returns, and logistics processes. You will act as a central point of contact between customers, internal teams, suppliers, and warehouse partners, ensuring queries and operational issues are resolved efficiently and professionally.

Candidates must be available immediately for a 6-month contract, looking to start ASAP!

Key Responsibilities

• Manage customer queries and complaints relating to spare parts and after-sales service
• Process credits for spare parts and consumables in a timely and accurate manner
• Monitor spare parts inventory levels, supporting working capital targets and arranging return purchase orders where required
• Handle customer invoice queries and accurately log and track issues within the dispute management system
• Prepare and complete courier documentation, including commercial invoices and customs declarations
• Coordinate collections and shipments with customers, internal teams, and third-party logistics providers
• Create, manage, and track return deliveries through internal logistics systems
• Monitor courier performance and service levels to ensure operational excellence
• Act as a key liaison between the business and outsourced warehouse providers
• Work collaboratively with internal departments, customers, suppliers, and logistics partners to resolve issues
• Take ownership of tasks, ensuring timely and effective resolution of all customer and operational requests

Experience & Skills

• Previous experience in logistics, customer service disputes, or spare parts/aftermarket environment
• Experience in handling customs documentation
• Confident in managing customer queries, including returns, delays, and missing items
• Strong IT skills, including Microsoft Word and Excel; SAP or similar ERP/CRM systems
• Excellent attention to detail with strong problem-solving abilitiesAbility to prioritise workload and work effectively in a fast-paced environment

Benefits

• 25 days' holiday
• Contributory pension starting at 5%/5%, rising with service
• Cycle to work scheme
• Free on-site parking
• Free Friday breakfast
• Hours: Monday - Friday 9 am -5.15 pm

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.