Customer Service & Logistics Coordinator

Inclusion Iq Ltd; Belfast City District; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

Free onsite Parking

Gym Membership

Job summary

InclusionIQ is seeking a Customer Service Coordinator to join our expanding Customer Service team in the UK. You will act as the primary contact for key customers, ensuring seamless communication, timely updates, and proactive issue resolution to protect long-term contracts.

This high-visibility role emphasizes customer care and collaboration with planning, transport and warehouse teams to maintain strong relationships and high service levels.

Qualifications

• Experience in a dedicated customer service, account support, or operational admin role where personal communication was central.
• Exceptional verbal and written communication skills in British English, with an open, warm, and natural approach to building rapport.
• A calm, resourceful approach to handling unexpected delays or challenges, with the confidence to take accountability and find sensible solutions.
• Excellent organisational skills, with the ability to manage multiple delivery schedules, inventory checks, and customer queries simultaneously.
• Prior exposure to transport, logistics, distribution, or supply chain environments is helpful, but a genuine passion for caring for people and delivering outstanding service matters most.

Responsibilities

• Act as the main point of contact between key commercial customers and daily operations, building honest, transparent, and dependable relationships with every contact.
• Routinely keep customers updated on expected delivery schedules, ensuring they always have accurate, real-time information.
• Handle unforeseen delivery disruptions promptly and professionally, reaching out to customers immediately to explain the situation clearly and arrange suitable new delivery slots.
• Provide timely, clear updates on stock availability, incoming consignments, and warehouse queries.
• Take personal ownership of customer satisfaction, knowing that your day-to-day care directly protects core accounts and contract renewals.
• Work hand-in-hand with internal planning, transport, and warehouse teams to solve problems swiftly and keep promises made to customers.
• Any other reasonable duties

Skills

Customer service

Account support

Operational admin

Job description

InclusionIQ is seeking a Customer Service Coordinator to join our expanding Customer Service team in the UK. You will act as the primary contact for key customers, ensuring seamless communication, timely updates, and proactive issue resolution to protect long-term contracts.

This high-visibility role emphasizes customer care and collaboration with planning, transport and warehouse teams to maintain strong relationships and high service levels.