Customer Onboarding & Fulfilment Specialist

Inclusion IQ LTD; Belfast City District; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Competitive salary

Onboarding program

Career development

Team environment

Job summary

Inclusion IQ LTD in Belfast is seeking a Customer Fulfilment Specialist to coordinate orders from signed contracts through to technical delivery. You will act as the central point of contact between customers, internal teams, hardware vendors, networks, and engineering crews to ensure a smooth onboarding experience.

The role requires at least 1 year of related experience, meticulous attention to detail, strong communication, and proficiency with Microsoft Office and Salesforce.

Qualifications

• At least 1 year of hands-on administrative, order-processing, or operational support experience.
• Meticulous attention to detail and a high standard for accuracy.
• Strong communication skills for client and supplier interactions.
• Time management and prioritisation to hit tight turnarounds in a busy environment.
• Proficiency with Microsoft Office and quick learning of CRM platforms.

Responsibilities

• Track and process customer orders from initial sale to completion, ensuring milestones are met on schedule.
• Coordinate with portal partners, network providers, and platform vendor tools for orders and upgrades.
• Update case notes, order statuses, and records in Salesforce and internal systems.
• Schedule customer installation dates into engineering rotas and coordinate with field teams.
• Keep clients informed at every deployment stage of the journey.
• Collaborate with Sales, Accounts and Support to ensure smooth workflow and billing handoffs.
• Escalate delays to vendor managers or leadership as needed.

Skills

Order processing

Administrative support

Communication skills

Time management

Microsoft Office

CRM software

Education

GCSEs including English & Maths

Tools

Salesforce

Internal systems

Job description

Inclusion IQ LTD in Belfast is seeking a Customer Fulfilment Specialist to coordinate orders from signed contracts through to technical delivery. You will act as the central point of contact between customers, internal teams, hardware vendors, networks, and engineering crews to ensure a smooth onboarding experience.

The role requires at least 1 year of related experience, meticulous attention to detail, strong communication, and proficiency with Microsoft Office and Salesforce.