Customer Service Representative

Dentalvacature; Greater London; Hybrid; GBP 23,000 - 29,000; Full time

Job summary

The Menu Partners in London is seeking a Customer Service Representative to join our live events team. You will deliver exceptional service to customers, handle inquiries by phone and email, and help manage orders from placement to fulfilment.

The role requires strong communication, attention to detail, and the ability to multitask in a fast-paced environment. Office-based at Nine Elms SW8, with shift patterns across Sunday to Saturday.

Qualifications

• Experience in customer service, preferably in food service or hospitality.
• Excellent communication skills and professional telephone manner.
• Strong data entry skills with attention to detail.
• Ability to analyse information and provide solutions.
• Strong organisational skills and ability to multitask.
• Proficient in using CRM systems and Microsoft Office.

Responsibilities

• Handle inbound and outbound customer queries via telephone and email.
• Assist customers with order placements, modifications, and cancellations.
• Handle complaints and resolve issues professionally.
• Work with internal teams to ensure smooth order fulfillment.
• Maintain accurate records and update customer information in systems.
• Support the sales and operations teams with customer tasks.
• Maintain a high level of phone etiquette when communicating with customers.

Skills

Customer service

Communication skills

Data entry

CRM systems

Microsoft Office

Phone etiquette

Multitasking

Tools

CRM software

Microsoft Office

Job description

Who Are The Menu Partners and What Do We Do?

We are a forward‑thinking food solutions business, built on a passion for quality, innovation, and exceptional service. As one of the UK’s leading end‑to‑end food partners, we bring together expertise in sourcing, manufacturing, logistics, and menu development to help our customers thrive in an ever‑changing market.

At The Menu Partners, we don’t just supply food—we create smarter, more efficient, and more sustainable ways of working. Our mission is to empower chefs, operators, and brands with the products, insight, and support they need to deliver outstanding food experiences every day

This is an exciting opportunity to be part of a highly regarded organisation dedicated to success and a positive, empowering culture.

About the Role

We are seeking an experiencedCustomer Service Representativeto join our dynamic team, leading the delivery of exceptional live events.

The ideal candidate will be responsible for providing exceptional service to our customers, addressing inquiries, and resolving issues efficiently. This role requires strong communication skills, a positive attitude, and the ability to multitask in a fast‑paced environment.

Shift patterns between Sunday-Saturday available.

Location: Office-based, in Nine Elms SW8 5EN

Key Responsibilities of the Customer Service Representative:

• Handle inbound and outbound customer queries via telephone and email.
• Assist customers with order placements, modifications, and cancellations.
• Handle complaints and resolve issues in a professional manner.
• Work closely with internal teams to ensure smooth order fulfillment.
• Manage accurate records and update customer information in our systems.
• Support the sales and operation teams with customer related tasks.
• Maintain a high level of phone etiquette while communicating with customers

What We Are Looking For:

• Previous experience in customer service- preferably food service & hospitality.
• Excellent communication skilled and a professional telephone manner.
• Strong data entry skills with attention to detail.
• Ability to analyse information and provide solutions effectively.
• Strong organisational skills and the ability to manage multiple tasks simultaneously.
• Proficiency in using CRM systems and Microsoft Office.

Why Join Us at The Menu Partners?

Join a fast-growing and innovative company that is redefining customer experiences in the culinary and event space. We offer an empowering team culture, the opportunity to work on exciting, well‑managed events, and a supportive, resilient team environment.

We are committed to supporting your career growth with thorough training and ongoing development.

You can also enjoy benefits such as:

• 20 Days holiday + Bank Holiday
• Life Assurance

If you're ready to make an impact in a fast-paced environment and contribute to the success of The Menu Partners.

We are committed to being an equal opportunities employer.