Customer Service & Growth Specialist: Lead Gen & Upsell

Essentra; Jarrow; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Discretionary bonus

5% pension matching

Life assurance 4x annual salary

25 days leave + bank holidays

Birthday day off

Volunteer day

Eyecare vouchers

Cycle to work scheme

UK Sharesave Scheme

Employee discounts

Job summary

Essentra plc is seeking a Customer Service Executive for our Jarrow team. This office-based role focuses on delivering hassle-free customer service while supporting growth through lead generation, upselling, and cross-selling.

The ideal candidate will be proactive, with strong problem-solving abilities and attention to detail, capable of delivering KPI-driven results. We welcome candidates from any customer-facing background, as focus is on service capability rather than prior office experience.

Qualifications

• Customer service experience required.
• Excellent communication and high attention to detail.
• Commercial awareness and ability to deliver commitments.
• Experience in service/sales environments.
• Educated to at least A-level standard.
• Highly organised and a team player.

Responsibilities

• Maintain accurate account and customer data.
• Respond to customer inquiries within SLA; aim for one call/case resolution.
• Identify and take ownership of customer concerns.
• Identify new product opportunities and generate leads.
• Upsell and cross-sell new products.
• Follow up on all commercial activity.
• Operate according to current policy and procedures.

Skills

Customer Service experience

Excellent communication skills

Good attention to detail

Commercially aware

Experience in service/sales env

A-Level standard

Delivery of commitments & objectives

Highly organised

Team player

Strong work ethic

Complaint management/resolution (des)

Manufacturing knowledge (des)

MS Office (Excel, Word) (des)

Education

Minimum A-Level Standard

Tools

Microsoft Office (Excel, Word)

Job description

Essentra plc is seeking a Customer Service Executive for our Jarrow team. This office-based role focuses on delivering hassle-free customer service while supporting growth through lead generation, upselling, and cross-selling.

The ideal candidate will be proactive, with strong problem-solving abilities and attention to detail, capable of delivering KPI-driven results. We welcome candidates from any customer-facing background, as focus is on service capability rather than prior office experience.