Customer Service Lead — Voice of the Customer & Growth

Pertemps Banbury; Cherwell District; On-site; GBP 35,000 - 40,000; Full time

Job summary

Pertemps Banbury is seeking a Customer Service Lead to own client relationships within a growing aftermarket and spares operation. The role involves handling enquiries, preparing quotations and ensuring service requirements are met from initial contact to delivery.

The successful candidate will drive continuous improvement, spot opportunities to strengthen commercial performance and support business growth, balancing day-to-day service with long-term account development.

Qualifications

• Experience in customer service, account management or aftermarket operations.
• Ability to manage customer relationships and resolve complex issues.
• Strong communication and influencing skills.
• Organised and able to prioritise tasks across departments.

Responsibilities

• Build and maintain strong relationships with key customers and accounts.
• Act as primary contact for customer enquiries, issues and escalations.
• Manage quotations and follow-up to maximise conversions.
• Identify opportunities to increase aftermarket sales and customer retention.
• Promote value-added solutions and service offerings.
• Coordinate activities across departments to meet commitments.
• Identify and resolve service issues and delays to improve performance.
• Analyse KPI data and prepare performance reports and recommendations.

Skills

Strong communication

Problem-solving

Relationship-building

Education

Relevant qualifications in Business/Operations/Customer Service

Tools

CRM systems

ERP systems

Excel

Job description

Pertemps Banbury is seeking a Customer Service Lead to own client relationships within a growing aftermarket and spares operation. The role involves handling enquiries, preparing quotations and ensuring service requirements are met from initial contact to delivery.

The successful candidate will drive continuous improvement, spot opportunities to strengthen commercial performance and support business growth, balancing day-to-day service with long-term account development.