Customer Service Executive - Fast-Paced B2B Support

Essentra; Chichester; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Pension 5%

Life assurance

Discretionary bonus

25 days leave

Birthday day off

Volunteer day

Discounts

Cycle to work

Employee assistance

Job summary

Wixroyd, part of Essentra Plc, seeks a Customer Service Representative in Chichester to deliver high levels of service to customers and maintain our hassle-free customer journey. You will handle enquiries by phone or email, keep workloads prioritised, and work with the purchasing team to ensure smooth order progression.

The role requires strong communication, experience with sales order processing, and the ability to work under pressure in a busy office environment.

Qualifications

• GCSE English and Maths at grade C or above.
• Experience in customer-facing role preferred.
• Ability to handle high-volume sales queries and orders.

Responsibilities

• Proactively update customers on orders and delays.
• Process orders using the internal CRM system.
• Coordinate with purchasing to progress orders to distribution.
• Coordinate returns and credits for customers.
• Respond to customer queries within SLA.
• Handle live chat inquiries promptly and efficiently.
• Complete daily tasks as assigned by the rota.

Skills

MS Word/Excel

CRM systems

Phone & email support

Multitasking

Communication skills

Team player

Prioritisation

Attention to detail

Office software

Education

GCSE English & Maths (C)

Tools

CRM software

Microsoft Office

Job description

Wixroyd, part of Essentra Plc, seeks a Customer Service Representative in Chichester to deliver high levels of service to customers and maintain our hassle-free customer journey. You will handle enquiries by phone or email, keep workloads prioritised, and work with the purchasing team to ensure smooth order progression.

The role requires strong communication, experience with sales order processing, and the ability to work under pressure in a busy office environment.