Customer Service Executive

Sheridan Ward Recruitment Services Limited; Uxbridge; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading company in Uxbridge is seeking a confident customer service professional to support their friendly customers. The role involves processing orders, managing communications, and ensuring customer satisfaction. Enjoy work-life balance with early finishes on Fridays and opportunities for progression.

Benefits

Parking

Bonus

Progression opportunities

Team events

Qualifications

• Previous office administration and customer service experience are essential.

Responsibilities

• Processing orders
• Handling complaints
• Managing a busy inbox
• Handling live chat conversations

Skills

Customer Service

Telephone Manners

Job description

We are on the hunt for a bright, personality-filled, and confident customer service professional. This role involves working for a busy business supporting their loyal and friendly customers by processing orders, updating them on delivery dates, and handling general queries and enquiries.

About the Role

This position suits a bubbly individual with excellent telephone manners. Previous office administration and customer service experience are essential. You will support inbound and outbound customer service communications and work closely with internal teams such as sales and warehouse.

Working Hours

The company values work-life balance, offering an early finish every Friday! Typical hours are 9-5, Monday to Friday.

Responsibilities

1. Processing orders
2. Handling complaints
3. Managing a busy inbox
4. Handling live chat conversations

Benefits

• Parking
• Bonus
• Progression opportunities
• Team events

Application Process

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