Customer Service Executive (German Speaking)

YouLend; London; On-site; GBP 27,000 - 29,000; Full time

Job summary

A leading company in embedded financing seeks a Customer Service Executive fluent in German and English. The role focuses on delivering exceptional service to business owners through effective communication and problem-solving. You will handle inquiries, process applications, and ensure customer satisfaction, all while working in a dynamic environment with a strong emphasis on teamwork and support.

Benefits

Stock Options

Private Medical Insurance via Vitality

EAP with Health Assured

Enhanced Maternity & Paternity Leave

Modern office in Central London

Free Gym in Holborn

Subsidised Lunch via Feedr

Deliveroo Allowance for late shifts

Monthly office masseuse

Team & social events

Qualifications

• 1-2 years' experience in customer service/support or related fields.
• Fluent in German and English.

Responsibilities

• Handle inbound calls and customer inquiries.
• Maintain high service levels and resolve complaints.
• Process applications using various platforms.

Skills

Communication

Problem Solving

Customer Centricity

Multitasking

Tools

Hubspot

Aircall

Job description

Customer Service Executive (German Speaking)

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About Us
YouLend is the preferred global embedded financing platform for leading e-commerce sites, tech companies, and payment providers such as Amazon, eBay, Shopify, Mollie, Dojo, Paysafe, Just Eat Takeaway, and Takepayments. Our platform and APIs enable partners to offer flexible financing, branded to their needs, to merchants worldwide. With AI-driven credit risk assessment solutions, we facilitate fast, flexible, and affordable funding for more merchants and SMEs. Operating across the UK, EU, and US, we are committed to building customer-oriented financial solutions for the future.

The Role:
You will communicate daily with business owners, handling inbound calls, answering questions, and monitoring our support inbox to maintain high service levels. You will work with various platforms and proprietary solutions to process applications and resolve customer inquiries. Handling complaints and ensuring customer satisfaction through problem-solving is key.

Requirements:

• Exceptional communication and listening skills; able to engage effectively via phone, email, and chat.
• Empathy, rapport-building, and strong questioning skills.
• Customer-centric approach; dedicated to delivering top-tier service.
• Ability to remain calm under pressure and handle difficult situations professionally.
• Proactive problem-solving skills with enthusiasm for challenges.
• Confidence to work independently and escalate issues appropriately.
• Multitasking ability across systems and information processing.
• 1-2 years' experience in customer service/support or related fields.
• Fluent in German and English.

Desirable:

• Experience in FCA-regulated environments and understanding of regulatory requirements.
• Previous experience with Hubspot/Aircall.

Salary: £27,500-29,000 + £4,000 quarterly bonus

Benefits:

• Stock Options
• Private Medical Insurance via Vitality
• EAP with Health Assured
• Enhanced Maternity & Paternity Leave
• Modern office in Central London
• Free Gym in Holborn
• Subsidised Lunch via Feedr
• Deliveroo Allowance for late shifts
• Monthly office masseuse
• Team & social events
• Football & Squash clubs

We champion diversity and equal opportunity, basing decisions on qualifications and merit, free from discrimination.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• IT Services and IT Consulting