Customer Service Executive

TN United Kingdom; Hertford; On-site; GBP 25,000 - 35,000; Full time

Job summary

An innovative company is seeking a dedicated Customer Service Executive to enhance their customer support team. This role involves providing outstanding service through effective communication and relationship-building with clients. You will be responsible for managing customer inquiries, ensuring timely responses, and maintaining accurate records. The ideal candidate will have prior experience in customer service, excellent communication skills, and a strong attention to detail. This is a fantastic opportunity to grow within a successful organization that values its employees and offers perks like free gym membership.

Benefits

Free gym membership

Excellent growth opportunities

Qualifications

• Experience in a customer service role is essential.
• Strong communication skills, both verbal and written.

Responsibilities

• Provide exceptional customer service via telephone and email.
• Handle inquiries and orders, keeping customers updated.

Skills

Customer Service Experience

Communication Skills

Attention to Detail

IT Literacy

Tools

MS Office

Job description

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OA are currently working with a successful, growing organisation who are currently looking to recruit an experienced Customer Service Executive to support the department in handling customer enquiries, communicating updates and building strong relationships with clients.

• Working Hours: Monday to Friday 09:00 – 17:30
• Free gym membership
• Excellent growth within the company!

Customer Service Executive – Key Responsibilities:

• Provide exceptional customer service via telephone and email ensuring all customers are responded to in a timely manner.
• Handle customer inquiries and orders, keeping customers updated at all times.
• Collaborate with the team to ensure timely and accurate delivery of products.
• Maintain detailed and accurate records of customer orders as well as updates.
• Build strong relationships with customers to ensure they are satisfied with the service.

Customer Service Executive – Key Skills and Experience:

• Previous experience in a customer service role.
• Have excellent communication, both verbal and written.
• Ability to work independently and demonstrate strong attention to detail.
• IT literate, with confidence in using MS Office.