Customer Service Executive

Smiley & Co, Ltd.; Towcester; Hybrid; GBP 22,000 - 30,000; Full time

Job summary

An established industry player in animal health is seeking a Customer Service Executive to join their dedicated team. This role offers the chance to be the first point of contact for customers, including veterinary professionals and pet owners, ensuring they receive exceptional service. You will work closely with a team of experts, enhancing your technical knowledge while supporting customer inquiries. The position allows for hybrid working, promoting a healthy work-life balance, all within a stunning rural business park. If you're passionate about animal health and customer service, this opportunity is perfect for you.

Benefits

Hybrid Working

On-site Gym Facilities

Walking and Running Trails

On-site Café

Dog-friendly Office

Qualifications

• Qualified RVN or MRCVS required for customer service role.
• Strong communication and organisational skills are essential.

Responsibilities

• Act as the first point of contact for customers, providing high-level support.
• Collaborate with vets to address technical and quality enquiries.

Skills

Communication Skills

Organisational Skills

Customer Service Experience

Teamwork and Collaboration

Veterinary Technical Support

Education

Qualified RVN or MRCVS

Job description

Customer Service Executive

Location: Towcester, Northamptonshire, NN12 7LS

Salary: Competitive

Job Type: 12 month fixed term contract

Our client is first and foremost an independent, family-owned business. Deeply committed to its values, it has always enjoyed a close relationship with its vet clients.

With an offering of more than 15 different services, they aim to provide all the support you need to get the most out of their products and expertise in the animal health industry.

The Role

• First point of contact for the Company’s customers via their careline supporting Veterinary professionals, Pet owners, Farmers, Wholesalers and Retailers, delivering a high level of customer service and efficiency in support of their enquiries.
• Working in collaboration with the team of vets, provide support for technical and quality enquiries related to their product portfolio and associated services.
• Continually invest in technical knowledge and understanding of their product portfolio and related market through regular training.
• Work closely with their external suppliers, wholesalers and distributors within the UK and ROI, in relation to direct supply of their products and services, execute timely and accurate administration including sales order processing, order acknowledgements, invoicing, raising credits, debits and resolving customer enquiries relating to general supply.
• Attend and participate in product launches, congresses and commercial meetings where relevant to support exchange of knowledge, training and best practice.

Skills and Qualifications

• Qualified RVN or MRCVS
• Excellent communication skills, proactive approach with the ability to build rapport quickly
• Strong organisational and administrative skills
• Effective teamwork and collaboration
• Experience of Customer Service or Veterinary technical support

Benefits

• A role within a top 10 Global Animal Health player, in a market delivering consistent year-on-year growth.
• Work as part of the ambitious and dedicated Customer Service team.
• Enjoy hybrid working that ensures the perfect work-life balance.
• Work in a stunning rural business park, complete with gym facilities, walking and running trails and on-site café.
• Bring your furry friend to their dog-friendly office!

To Apply

If you feel you are a suitable candidate and would like to work for this reputable company, then please do not hesitate to apply.