Customer Service Executive

Hays; Marlow; On-site; GBP 28,000 - 30,000; Full time

Job summary

A leading provider in their industry is seeking a Customer Service Executive in Marlow. This role involves managing customer experiences, delivering high-end service, and collaborating with suppliers. The ideal candidate will have proven customer service experience, exceptional communication skills, and thrive in a dynamic environment. Benefits include 25 days holiday, a company pension scheme, and opportunities for personal growth.

Benefits

25 days holiday with buy/sell scheme

Additional day off for your birthday

Company pension scheme with matching up to 6%

Death in service scheme

Generous healthcare scheme

Employee Assistance programme

Fun working environment with social events

Employee discount scheme

Opportunities for personal and professional growth

Qualifications

• Proven experience in customer service or client-facing roles.
• Exceptional communication skills and proactive problem-solving.
• Strong organizational skills and ability to manage multiple priorities.

Responsibilities

• Manage a dedicated portfolio of customer experiences.
• Act as a key point of contact for customers and resolve issues.
• Support the finance team and assist in software rollout.

Skills

Customer service experience

Communication skills

Problem-solving

Organizational skills

CRM systems

Microsoft Office

Job description

Job Description

Customer Service Executive position, Marlow, £28000 - £30000 Your new company A leading provider within their industry offering an opportunity to join their fast-paced and expanding team. Your new role As the Customer Service Executive, you will be responsible for: Manage a dedicated portfolio of customer experiences, coordinating all elements from booking to post-delivery feedback. Deliver a high-end, concierge-style service to clients.

Act as a key point of contact for customers, building trust and long-term relationships. Collaborate with suppliers to confirm logistics and maintain strong working relationships. Resolve any customer issues efficiently and professionally.

Support the finance team by reviewing and approving supplier invoices. Assist in the rollout of new customer service software alongside the Manager. Contribute to continuous improvement by identifying service upgrade opportunities and obtaining customer feedback.

Escalate any service-related risks or concerns appropriately. Maintain relationships with suppliers and build a positive rapport. Follow internal processes and participate in project-based initiatives.

What you'll need to succeed In order to be successful in applying for the role of Customer Service Executive, you will: Have proven experience in a customer service, client-facing, or administration role (hospitality, luxury travel, concierge or events experience a plus). Be highly organised and methodical with the ability to manage multiple priorities simultaneously. Have exceptional communication skills — confident, clear, and professional.

Be a proactive problem-solver who can think on their feet. Be comfortable using CRM systems and quick to adapt to new technology. Have strong working knowledge of Microsoft Office, particularly Excel.

Thrives in a dynamic, fast-paced environment and embraces change. Be a team player with a can-do attitude. Office based 09:00–17:30 Monday to Friday What you'll get in return As the Customer Service Executive, your benefits will be: 25 days holiday, with a buy/sell holiday scheme.

Additional day off for your birthday Company pension scheme with matching up to 6% Death in service scheme Generous healthcare scheme. Employee Assistance programme, Fun and sociable working environment, including Pizza Fridays, casual dress and employee social events. Opportunity to experience our experiences.

Employee discount scheme. Opportunities for personal and professional growth. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. 4688364