Customer Service Executive (Salary Sacrifice Team)

Ayvens; Slough; On-site; GBP 25,000; Full time

Job summary

Ayvens is seeking a Customer Service Specialist for a 12-month fixed-term contract in Slough. The role involves managing key account enquiries, building customer relationships, and ensuring efficient service delivery. Candidates should possess strong customer service skills and adaptability to meet changing demands.

Qualifications

• Experience in key account customer service or fleet management support.
• Strong multi-tasking, time management, and organizational skills.

Responsibilities

• Take ownership of Fleet Manager enquiries from a key account.
• Provide updates and timelines on queries and complaints.
• Seek improvements to increase efficiency and enhance customer outcomes.

Skills

Customer Service

Relationship Building

Adaptability

Time Management

Job description

At Ayvens, progress starts with you.

Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.

We have a 12-month fixed-term contract opportunity within our Specialist Corporate Salary Sacrifice customer services team in Slough.

Salary Sacrifice is a key commercial pillar for our organization, making this an exciting time to join the team and support the growth of our portfolio.

The salary for this role is £24,297 per annum.

The successful candidate must be able to commute to the Slough office 5 days per week.

Key Accountabilities

1. Take ownership of Fleet Manager enquiries from a key account, resolving issues where possible or liaising with your team and other departments to provide good outcomes for our customers.
2. Build rapport and confidence with the key account contact.
3. Provide updates and timelines on queries and complaints within the contracted SLAs.
4. Represent Customer Services on weekly client calls.
5. Own business processes and ensure they are updated in line with audit requirements.
6. Seek improvements to increase efficiency and enhance customer outcomes.
7. Be agile and adapt to the changing demands of our customers.

Required Knowledge & Experience

• Experience in key account customer service or fleet management support.
• Ability to build strong relationships with customers.
• Adaptability to changing customer demands.
• Self-motivated and proactive attitude.
• Experience working in fleet management or customer service, with an understanding of teamwork in a goal-focused environment.
• Experience in front-line customer interactions and willingness to learn quickly.
• Strong multi-tasking, time management, and organizational skills.
• Demonstrate integrity and honesty in all business activities.

Why Ayvens?

With over 3.4 million vehicles managed across more than 42 countries, we offer full-service leasing, flexible subscription services, fleet management, and multi-mobility solutions to diverse clients. We are leading the way towards net zero and digital transformation in the industry, positioning us to meet evolving mobility needs.

At Ayvens, our success is driven by our commitment to customer satisfaction. We deliver innovative, technology-enabled services that support our customers' daily business. Sustainability is central to our strategy. Guided by authenticity, curiosity, commitment, and collaboration, we foster a diverse organization where everyone can thrive and be themselves.

Join us on this exciting journey as we promote the large-scale adoption of sustainable mobility and support our customers' success. Follow our page for updates, news, and insights.

Note: ALD Automotive | LeasePlan are rebranding to Ayvens across all 42 countries by 2025.