Fleet Customer Services Executive

Volkswagen Financial Services (UK); Milton Keynes; Hybrid; GBP 24,000 - 28,000; Part time

Job summary

Volkswagen Financial Services (UK) is seeking a Fleet Customer Services Executive in Milton Keynes. This part-time role involves providing exceptional customer service and administrative support to the Sales Team. Responsibilities include generating quotations, handling customer queries, and contributing to the growth of the customer portfolio. The ideal candidate will possess strong communication skills and a commitment to service excellence.

Benefits

Company Car

27 days holiday + Bank Holidays

Access to exclusive deals and discounts

Qualifications

• High level of customer service – ability to wow our customers.
• Confident, with strong communication skills, telephone and email.
• Excellent attention to detail and ability to work under pressure.

Responsibilities

• Generating quotations and processing orders within strict SLA’s.
• Handling in life and end of contract queries from customers via email and telephone.
• Providing proactive support to the external Sales Team to aid sales growth.

Skills

Customer service

Communication

Attention to detail

Teamwork

Adaptability

Tools

MS Office

Job description

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Sales Support Executive

Hybrid Role - Milton Keynes

Salary from £24,327 FTE, 27 days holiday plus bank holidays + Company Car + Generous Pension + so much more

Part Time Permanent 27.5 hours per week

Closing Date: 23rd May 2025

About our team:

The team cover all aspects of the operational and customer service delivery for all Fleet Corporate customers including quotes, orders, deliveries and any in-life activity, customer queries and end of contracts.

What you’ll be working on:

With strong customer service and administration skills, you’ll build great relationships and actively contribute to the growth of our customer portfolio.

The role of the Sales Support Executive is to provide support to our Sales Team whilst building relationships directly with customers, offering them first class customer service. The role is vital in the delivery of service excellence to the VWFS Fleet customer leasing portfolio and contributing to the growth and development of the department. The service you provide to customers will set us apart from every other leasing company.

We have big ambitions…. We want to be the No1 leasing company in Europe and we’re looking for a hardworking, customer focused Sales Support Executive to help us achieve this target!

Your day to day:

• Generating quotations and processing of orders, within strict SLA’s.
• Handling in life and end of contract queries from customers via email and telephone.
• Providing proactive support to the external Sales Team to aid sales growth.
• Handling a wide range of administrative duties, for up to 30 processes.
• Liaising with other departments for key information and data.
• Provision of bespoke customer reporting and other customer requests.
  
  

Desired Skills and Experience:

• High level of customer service – ability to wow our customers.
• Confident, with strong communication skills, telephone and email.
• Excellent attention to detail and ability to work under pressure.
• Skilled at picking up new systems and processes, confident in the use of MS Office.
• Strong team player, comfortable with working to team targets and influencing and supporting our customers.
• Ability to adapt to changing demands and different customer requirements.
  
  

What’s in it for you?

• Salary Starting from £24,327 dependant on experience
• Company Car
• 27 days holiday + Bank Holidays
• Access to an exclusive deals and discounts website plus so much more
  
  

We are passionate about employee development and offer ongoing support and training to help people achieve their career aspirations. Whether that is to become the next leader within our business or to develop your current tool kit of skills, we support many cross-functional opportunities. We want you to achieve at your best and enjoy a successful career with us!

About Volkswagen Financial Services

Our mission is straight forward, we want to be 'The Key to Mobility'. What does that mean? To make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Other

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