Customer Service Executive

Pilgrim'S Europe; Slough; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Competitive salary

Pension scheme

Employee discount platform

Learning & development

Supportive team environment

Experience in leading food business

Job summary

Pilgrim's Europe is seeking a proactive Customer Service Executive for a 14-month maternity cover, based in Slough. You will handle inquiries, process orders and provide product and account information, while driving customer satisfaction.

The role involves inbound and outbound communications, order handling, and upsell opportunities in a fast-paced environment. Office-based, five days a week, with a competitive benefits package.

Qualifications

• Experience in customer service or related roles.
• Excellent communication and relationship-building.
• Confident speaking with customers over the phone.
• Strong organisational and problem-solving abilities.
• Proficient with Microsoft Office and CRM systems.
• Positive, customer-first mindset.

Responsibilities

• Handle customer enquiries via phone, email and other channels.
• Process customer orders accurately and efficiently.
• Provide product, service and account information.
• Resolve customer queries to achieve first-contact resolution.
• Maintain accurate customer records in the CRM.
• Conduct follow-up calls to ensure satisfaction.
• Support promotional campaigns and offers.
• Contact lapsed customers and assist retention activities.
• Gather feedback and identify improvement opportunities.
• Identify upselling and cross-selling opportunities where appropriate.

Skills

Communication

Relationship-building

Phone communication

Organisational skills

Problem-solving

CRM proficiency

Tools

Microsoft Office

Job description

Location: Slough
Contract: 14-Month Fixed-Term Contract (Maternity Cover)
Working Pattern: Office-based, 5 days per week
Department: Customer Experience

Join Our Customer Experience Team!

We're looking for a proactive and customer-focused Customer Service Executive to join our team on a 14-month maternity cover contract.

This is an excellent opportunity for someone with experience in Customer Service, Contact Centres, Sales Support, Retail, Hospitality, or Telesales who enjoys building relationships, solving problems, and delivering outstanding customer experiences.

You'll play a key role in supporting our customers through inbound and outbound communications, handling orders, resolving queries, promoting products, and helping to drive customer satisfaction and loyalty.

What You'll Be Doing

• Handle customer enquiries via phone, email, and other communication channels.
• Process customer orders accurately and efficiently.
• Provide product, service, and account information.
• Resolve customer queries and issues, aiming for first-contact resolution.
• Maintain accurate customer records within CRM systems.
• Conduct follow-up calls to ensure customer satisfaction.
• Support promotional campaigns and special offers.
• Contact lapsed customers and support retention activities.
• Gather customer feedback and identify opportunities for improvement.
• Identify upselling and cross-selling opportunities where appropriate.

About You

Essential

• Previous experience in Customer Service, Contact Centre, Telesales, Retail, Hospitality, or Sales Support roles.
• Excellent communication and relationship-building skills.
• Confident speaking with customers over the phone.
• Strong organisational and problem-solving abilities.
• Comfortable using Microsoft Office and CRM systems.
• A positive, customer-first approach.

Personal Attributes

• Friendly and professional.
• Resilient and results-driven.
• Strong attention to detail.
• Team player with a collaborative mindset.
• Eager to learn and develop.

Why Join Pilgrim's Europe?

• Competitive salary and benefits package
• Pension scheme
• Employee discount platform
• Ongoing learning and development opportunities
• Supportive and collaborative team environment
• Opportunity to gain valuable experience within a leading food business

If you're passionate about delivering excellent customer service and enjoy working in a fast-paced environment, we'd love to hear from you.