Customer Service Executive-4 Days Per Week

Mulberry Recruitment; Fleet; Hybrid; GBP 18,000 - 25,000; Full time

Benefits offered by this job

Pension scheme

Annual leave

Birthday day off

Annual bonus

Private Medical Insurance

Life Assurance 4x

Sick pay

Income protection

Volunteer leave

Family-friendly policies

EV salary sacrifice

Flu vaccinations

Eyecare vouchers

Qualifications support

Retail discounts

Job summary

Mulberry Recruitment is seeking a Customer Service Executive in Fleet, Hampshire. The role offers hybrid options, a 4-day week, and a salary of £21,400 plus benefits. This fixed-term maternity cover supports brokers and intermediaries with product guidance and technical queries.

Key duties include handling calls, emails and live chat, maintaining the intermediary database, and ensuring regulatory compliance, while supporting the sales team to meet service standards and objectives.

Qualifications

• Excellent customer service and relationship management.
• Strong verbal and written communication.
• Ability to explain technical or complex information clearly.
• Experience handling and resolving customer enquiries.
• Attention to detail and accurate record-keeping.
• Problem-solving and decision-making abilities.
• Organisational skills with high-volume enquiries.
• Ability to work across teams.
• Experience in mortgages or financial services is desirable.

Responsibilities

• Respond to enquiries from brokers and intermediaries via telephone, email and live chat.
• Provide technical guidance on products and underwriting criteria.
• Support intermediaries with portal and IT queries.
• Maintain intermediary database and set up new companies in line with internal processes.
• Liaise with Operations on pre- and post-sale queries.
• Keep up to date with products, processes, procedures and competitor offerings.
• Work collaboratively across Sales and other areas of the business.
• Ensure activities comply with regulatory and compliance requirements.
• Support the wider team to achieve service standards and business objectives.

Skills

Customer service

Verbal communication

Written communication

Problem solving

Relationship management

Attention to detail

Organisational skills

Cross-functional collaboration

Job description

Customer Service Executive - 4 Days per Week

Location: Fleet, Hampshire (Hybrid Options Available)

Salary: £21,400 + benefits

Contract: Fixed-term maternity cover, minimum 12 months

Working Pattern: 4 days per week, 9:00am-5:00pm

We are recruiting for a Customer Service Executive to join my client and provide exceptional support to intermediary partners.

This is an excellent opportunity for someone with strong customer service and communication skills who enjoys solving problems, building relationships and providing technical guidance. Experience within the financial services sector would be advantageous.

The Role

You will be a key point of contact for brokers and intermediaries, handling telephone calls, emails and live chat enquiries. You will provide expert guidance on products, lending criteria and technical queries, while supporting the wider Sales team.

Key responsibilities include:

• Responding to telephone, email and live chat enquiries from brokers and intermediaries.


• Providing technical guidance on my clients products and underwriting criteria.


• Supporting intermediaries with portal and IT-related queries.


• Maintaining the intermediary database and setting up new companies in line with internal processes.


• Liaising with Operations teams on pre- and post-sale queries.


• Keeping up to date with products, processes, procedures and competitor offerings.


• Working collaboratively across Sales and other areas of the business.


• Ensuring all activity is carried out in line with regulatory and compliance requirements.


• Supporting the wider team to achieve service standards and business objectives.

About You

• Excellent customer service and relationship management skills.


• Strong verbal and written communication skills.


• The ability to explain technical or complex information clearly.


• Proven experience handling and resolving customer enquiries.


• Strong attention to detail and accurate record-keeping skills.


• Excellent problem-solving and decision-making abilities.


• Strong organisational skills and the ability to manage a high volume of enquiries.


• The ability to build positive working relationships across different teams.


• Experience in mortgages or financial services is desirable.

Benefits

• 11% non-contributory pension scheme.


• 25 days' annual leave plus bank holidays, pro rata.


• Birthday day off.


• Annual leave purchase scheme of up to 5 additional days.


• Annual bonus scheme.


• Private Medical Insurance.


• Life Assurance at 4x basic salary.


• Enhanced company sick pay.


• Income Protection Scheme.


• Paid volunteering leave.


• Generous family-friendly policies.


• Electric Vehicle Salary Sacrifice Scheme.


• Free annual flu vaccinations.


• Eyecare vouchers.


• Opportunities to gain recognised industry qualifications.


• Retail discounts and cashback platform.

This is a fixed-term maternity cover position for a minimum of 12 months, ideally commencing from October onwards to allow for a suitable handover period