Customer Service Executive, Customer Service Executive

Pilgrim's Europe; Greater London; In loco; GBP 23.000 - 30.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive salary

Pension scheme

Employee discount platform

Learning & development

Collaborative team

Descrizione del lavoro

Pilgrim's Europe is seeking a proactive Customer Service Executive for a 14-month maternity cover based in Slough. You’ll handle inquiries, process orders and provide product and account information to customers, ensuring smooth, friendly service and timely responses.

You’ll work across phone and email channels, maintain CRM records, support promotional campaigns, and look for opportunities to improve satisfaction and loyalty while upholding our high service standards.

Competenze

• Experience in Customer Service, Contact Centre, Telesales, Retail, Hospitality, or Sales Support roles.
• Excellent communication and relationship-building skills.
• Confident speaking with customers over the phone.
• Strong organisational and problem-solving abilities.
• Comfortable using Microsoft Office and CRM systems.
• A positive, customer-first approach.

Mansioni

• Handle customer enquiries via phone, email, and other communication channels.
• Process customer orders accurately and efficiently.
• Provide product, service, and account information.
• Resolve customer queries and issues, aiming for first-contact resolution.
• Maintain accurate customer records within CRM systems.
• Conduct follow-up calls to ensure customer satisfaction.
• Support promotional campaigns and special offers.
• Contact lapsed customers and support retention activities.
• Gather customer feedback and identify opportunities for improvement.
• Identify upselling and cross-selling opportunities where appropriate.

Conoscenze

Customer service

Phone communication

Relationship building

Problem solving

Organisational skills

Attention to detail

Strumenti

Microsoft Office

CRM systems

Descrizione del lavoro

Location: Slough

Contract: 14-Month Fixed-Term Contract (Maternity Cover)

Working Pattern: Office-based, 5 days per week

Department: Customer Experience

Join Our Customer Experience Team!

We're looking for a proactive and customer-focused Customer Service Executive to join our team on a 14-month maternity cover contract.

This is an excellent opportunity for someone with experience in Customer Service, Contact Centres, Sales Support, Retail, Hospitality, or Telesales who enjoys building relationships, solving problems, and delivering outstanding customer experiences.

You’ll play a key role in supporting our customers through inbound and outbound communications, handling orders, resolving queries, promoting products, and helping to drive customer satisfaction and loyalty.

What You’ll Be Doing

• Handle customer enquiries via phone, email, and other communication channels.
• Process customer orders accurately and efficiently.
• Provide product, service, and account information.
• Resolve customer queries and issues, aiming for first-contact resolution.
• Maintain accurate customer records within CRM systems.
• Conduct follow-up calls to ensure customer satisfaction.
• Support promotional campaigns and special offers.
• Contact lapsed customers and support retention activities.
• Gather customer feedback and identify opportunities for improvement.
• Identify upselling and cross-selling opportunities where appropriate.

Essential

About You

• Previous experience in Customer Service, Contact Centre, Telesales, Retail, Hospitality, or Sales Support roles.
• Excellent communication and relationship-building skills.
• Confident speaking with customers over the phone.
• Strong organisational and problem-solving abilities.
• Comfortable using Microsoft Office and CRM systems.
• A positive, customer-first approach.

Personal Attributes

• Friendly and professional.
• Resilient and results-driven.
• Strong attention to detail.
• Team player with a collaborative mindset.
• Eager to learn and develop.

Why Join Pilgrim's Europe?

• Competitive salary and benefits package
• Pension scheme
• Employee discount platform
• Ongoing learning and development opportunities
• Supportive and collaborative team environmentli>
• Opportunity to gain valuable experience within a leading food business