Customer Service Executive

Brellis Recruitment Ltd; Royal Leamington Spa; On-site; GBP 26,000 - 28,000; Full time

Benefits offered by this job

Annual bonus

25 days holiday

37.5 hour week

Pension scheme

Job summary

Our Leamington Spa client is seeking a Customer Service Executive to manage a portfolio of customer accounts, process orders on the ERP system, and ensure timely deliveries while resolving issues quickly.

You will communicate daily with customers via phone and email, build strong relationships, and collaborate with warehousing and logistics to keep customers informed and satisfied. This role offers a stable, supportive team environment with a clear path for career growth.

Qualifications

• Experience in a customer facing office role.
• Ability to manage orders and deliveries with attention to detail.
• Strong communication via phone and email.

Responsibilities

• Managing your own portfolio of customer accounts and being their main point of contact.
• Entering and processing customer orders on the ERP system with a high level of accuracy.
• Tracking orders through to delivery and keeping customers informed at every stage.
• Resolving delivery problems, returns and replacements with warehouse and logistics teams.
• Responding to customer service inquiries by phone, email and online.
• Investigating customer complaints and escalating complex cases as needed.
• Keeping customer records and account information up to date.
• Helping the team find better and quicker ways of working.

Skills

Customer service

ERP system

Order processing

Attention to detail

Computers

Tools

ERP system

Microsoft Office

Job description

Customer Service Executive | Leamington Spa | £26,000 to £28,000

What you’ll get

• £26,000 to £28,000 depending on experience, plus annual bonus
• 25 days holiday plus bank holidays
• 37.5 hour week, Monday to Friday
• Pension scheme

The company

Our client is a successful UK manufacturer and SME, supplying products to retailers, wholesalers and commercial customers across the country. They have a loyal customer base, a strong reputation for service and a friendly, supportive office where you will be a valued part of the team rather than just a number. Due to continued demand they are looking for a Customer Service Executive to join them.

The role

This is a varied customer service role for someone who likes to stay organised, keep plates spinning and see things through to the end. You will manage a group of customer accounts, making sure orders go out right, deliveries arrive when promised and any problems are sorted quickly and properly.

You will speak to customers every day by and email, so you will get to know them well. When something goes wrong, you will be the one who finds out why and puts it right, working with colleagues across the business to make it happen.

Your day to day

• Managing your own portfolio of customer accounts and being their main point of contact
• Entering and processing customer orders on the company’s ERP system with a high level of accuracy
• Tracking orders through to delivery and keeping customers informed at every stage
• Resolving delivery problems, returns and replacements, liaising with the warehouse and logistics teams
• Responding to customer service enquiries by , email and online, including stock levels and pricing
• Investigating customer complaints and passing more complex cases to senior colleagues where needed
• Keeping customer records and account information up to date
• Helping the team find better and quicker ways of working

About you

• You have worked in a customer facing office role before and enjoy being the person people come to for answers
• You are used to keeping track of orders, deliveries or bookings and making sure nothing slips through the net
• You can stay calm and friendly with a customer who is having a bad day
• You like to get things right the first time and take pride in the details
• You are confident with computers and pick up new systems without fuss
• You are happy working on your own initiative but enjoy being part of a small, close team
• You are looking for somewhere to settle and build a career, not just a stopgap

Location

Leamington Spa, within easy reach of Warwick, Kenilworth, Coventry, Stratford upon Avon, Southam, Rugby and Banbury, with quick access to the M40.