Customer Service Executive

KHR - Recruitment Specialists; Rochester; On-site; GBP 30,000 - 35,000; Full time

Job summary

Rochester Print Solutions is seeking an experienced Customer Service Executive to join our busy team in Rochester. The role focuses on managing print orders from initial enquiry through to completion, ensuring accuracy and timely delivery, while maintaining excellent customer relations.

The successful candidate will have proven experience in print management or print-related customer service, strong communication skills, and the ability to work across multiple departments in a fast-paced

Qualifications

• Experience in print management or print-related customer service is essential.
• Ability to manage print orders from enquiry to completion.
• Strong communication via phone, email and in person.

Responsibilities

• Act as a link between customers, sales, production and internal teams.
• Process and raise print orders and monitor progress.
• Liaise with production to meet deadlines and budgets.
• Chase orders and keep customers updated.
• Resolve customer queries and potential account issues.
• Understand customer requirements and propose print solutions.
• Provide admin and order management support.

Skills

Print management experience

Customer service

Communication skills

Attention to detail

Time management

Microsoft Office

Excel

Outlook

Word

Tools

Microsoft Office

Excel

Outlook

Word

Job description

Customer Service Executive

£30,000 - £35,000 per annum

Monday - Friday, 8.30am - 5.00pm

Permanent | Office-based

Rochester

Are you an experienced Customer Service or Client Services professional with a background in print management?

We are recruiting for an established and successful print management company based in Rochester, looking for an experienced Customer Service Executive to join their team on a permanent basis.

This is an excellent opportunity for someone who has a strong understanding of the print industry, enjoys working closely with clients and is confident managing orders from initial enquiry through to completion.

The Role

Working as part of a busy customer service team, you will act as a key link between clients, the sales team, production and other internal departments, ensuring orders are processed accurately, efficiently and delivered to the required deadlines.

Responsibilities will include:

• Acting as a key point of contact between customers, sales and internal departments
• Managing client communication via telephone, email and face-to-face
• Processing and raising print orders and monitoring their progress
• Liaising with production and internal teams to ensure deadlines are met
• Chasing orders and keeping customers updated
• Managing and resolving customer queries and potential account issues
• Understanding customer requirements and identifying suitable print solutions
• Supporting the Department Manager and wider team
• Providing general administration and order management support
• Working proactively to identify and resolve problems
• Managing multiple orders and priorities within a fast-paced environment

About You

The successful candidate will have:

• Previous experience within print management or a print-related customer service/client services role
• A strong understanding of the print production and order process
• Experience managing customer print orders from enquiry through to completion
• Excellent telephone, email and face-to-face communication skills
• Strong administration and organisational skills
• The ability to manage multiple customer requirements and production deadlines
• Excellent attention to detail
• A proactive and solutions-focused approach
• The confidence to negotiate and manage potential account issues
• Excellent time management and the ability to work under pressure
• Good working knowledge of Microsoft Office, particularly Excel, Outlook and Word
• A willingness to learn, undertake training and develop within the role