Print Solutions Specialist - Customer Service

KHR - Recruitment Specialists; Rochester; On-site; GBP 30,000 - 35,000; Full time

Job summary

Rochester Print Solutions is seeking an experienced Customer Service Executive to join our busy team in Rochester. The role focuses on managing print orders from initial enquiry through to completion, ensuring accuracy and timely delivery, while maintaining excellent customer relations.

The successful candidate will have proven experience in print management or print-related customer service, strong communication skills, and the ability to work across multiple departments in a fast-paced

Qualifications

• Experience in print management or print-related customer service is essential.
• Ability to manage print orders from enquiry to completion.
• Strong communication via phone, email and in person.

Responsibilities

• Act as a link between customers, sales, production and internal teams.
• Process and raise print orders and monitor progress.
• Liaise with production to meet deadlines and budgets.
• Chase orders and keep customers updated.
• Resolve customer queries and potential account issues.
• Understand customer requirements and propose print solutions.
• Provide admin and order management support.

Skills

Print management experience

Customer service

Communication skills

Attention to detail

Time management

Microsoft Office

Excel

Outlook

Word

Tools

Microsoft Office

Excel

Outlook

Word

Job description

Rochester Print Solutions is seeking an experienced Customer Service Executive to join our busy team in Rochester. The role focuses on managing print orders from initial enquiry through to completion, ensuring accuracy and timely delivery, while maintaining excellent customer relations.

The successful candidate will have proven experience in print management or print-related customer service, strong communication skills, and the ability to work across multiple departments in a fast-paced