Account Executive – Client Services

Taylor Higson; Greater London; On-site; GBP 25,000 - 31,000; Full time

Job summary

Taylor Higson in Surrey is seeking an Account Executive to join a busy Client Services team. The role is office-based, five days a week, and initially offered on a temporary contract through to Christmas, with potential to become permanent.

You will support day-to-day management of client accounts, process orders, liaise with suppliers, monitor SLAs, and produce client reports while building strong relationships.

Qualifications

• Proven administrative, customer service or account support experience.
• Strong communication skills and attention to detail.
• Experience in a print environment is preferred.

Responsibilities

• Support day-to-day running of client accounts.
• Process customer orders and respond to client requests.
• Liaise with suppliers to ensure on-time, accurate delivery.
• Monitor SLAs and KPIs and produce monthly client reports.
• Manage invoicing and liaise with Finance.
• Keep project and account information up to date in internal systems.
• Build strong relationships with clients, suppliers and colleagues.

Skills

Administrative skills

Customer service

Communication skills

Problem solving

Tools

Excel

Word

Outlook

Job description

Account Executive – Client Services

Surrey
Salary £28,000

We’re recruiting for an Account Executive to join a well-established business within the print and marketing services sector, supporting one of their busy Client Services teams.

This is a fantastic opportunity for someone who is bright, organised, personable and keen to learn. Ideally, you will have previously worked in a print environment, but mainly our client is looking for someone with the right attitude, strong administrative skills and the potential to develop quickly.

The position will initially be offered on a temporary contract through to Christmas. However, this is very much a role with the potential to become permanent for someone who demonstrates the aptitude, attitude and ability to progress within the team.

The role

Working closely with the Account Management team, you'll help manage the day-to-day requirements of allocated customer accounts, ensuring clients receive a responsive and accurate service. You'll liaise with customers, internal teams and an approved supplier network to coordinate print-related projects and orders.

Your responsibilities will include:

• Supporting Account Managers with the day-to-day running of client accounts
• Processing customer orders and responding to client requests
• Liaising with suppliers to ensure projects are delivered accurately and on time
• Monitoring SLAs and KPIs
• Producing monthly client reports
• Managing invoicing and liaising with the Finance team
• Supporting additional client projects when required
• Using internal systems to keep projects and account information accurate and up to date
• Building strong relationships with clients, suppliers and colleagues

What are we looking for?

We're looking for someone who is organised, confident and naturally good with people. You'll need a keen eye for detail and the ability to juggle different priorities in what can be a busy, deadline-driven environment.

You’ll ideally have:

• Previous administrative, customer service, account support or similar experience within the print industry
• Good working knowledge of Excel, Word and Outlook
• Strong communication skills
• A proactive approach to problem solving

Above all, our client wants someone who shows initiative, asks questions and wants to develop. There is genuine scope here to learn the industry, take on more responsibility and progress within Client Services.

Please note: This role is five days a week office based, so you'll need to be within a sensible daily commute.

If you're looking for an opportunity where you can get your foot in the door, learn from an experienced team and potentially turn an initial temporary contract into a longer-term career, we'd love to hear from you.

Ref: 1707075