Customer Services Executive

Wake Up Performance; Heanor; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player seeks a Customer Service Advisor to join their dynamic team. In this pivotal role, you will be the voice of the company, handling customer inquiries and resolving issues with professionalism and care. Your ability to communicate effectively and your passion for service excellence will help enhance customer satisfaction and drive improvements in service delivery. This role offers a supportive environment where your contributions will be valued, and you will have the opportunity to grow within a company that is committed to providing the best foodservice experience in the UK. If you thrive in a fast-paced setting and are eager to make a difference, this could be the perfect opportunity for you.

Benefits

25 days annual leave

Healthcare cash plan

Pension plan

Employee discounts

Life cover

Access to confidential support

Digital GP access

Exclusive high street discounts

Get paid as you earn

Opportunity to buy dental cover

Qualifications

• Strong understanding of customer service importance.
• Experience handling inbound calls preferred.

Responsibilities

• Provide effective and timely customer service via calls and emails.
• Implement improvements to communication and processes.

Skills

Customer Service Skills

Communication Skills

Organizational Skills

Judgment Skills

Education

High School Diploma

Job description

About the role

Job Title: Customer Service Advisor
Reference: HR use only
Department: Customer Services
Hours: 38 per week
Division/Location: Nottingham depot
Grade: 6
Reporting to: Administration & Customer Services Manager

At our depot we will make over 1,500 deliveries to our customers each week. We have a number of teams who work together to deliver service excellence to our customers every day. Bidfood is one of the largest foodservice wholesalers in the UK, supplying fresh, frozen, ambient, and non-food related products to customers in a wide range of sectors including local authorities, hospitals, education, hotels, pubs, and restaurant chains. Our mission is to deliver service excellence, so everything we do has our customers at heart. For Bidfood, great service starts by employing great people.

The role
The Customer Services Advisor is a key role, focusing on providing effective, timely, and high-quality services to all our customers. You will handle and resolve a wide range of customer service issues mainly via inbound calls, but also through emails, using your excellent judgment and communication skills and your passion for excellent service. You will also seek to implement improvements to communication and processes to raise standards even further.
The role will cover 38 hours per week from Tuesday to Saturday. Bank holiday working will be required when necessary.

About you
You must be a skilled and natural customer service advocate with a strong understanding of its importance. You must have a friendly and professional telephone manner, as the majority of your customer contact will be on the telephone. Experience of inbound calls will be preferred. Success in this role will utilise all your influence and impact with colleagues across the depot, ensuring a shared commitment to the highest standards of customer service. You must possess great organisational skills.

If this is you, we look forward to hearing from you.

Benefits
In return for your skills, you will receive a competitive salary and benefits package including 25 days annual leave per year, healthcare cash plan, pension, and employee discounts.

Want to know more?
To apply, please complete an application form which can be collected at the depot, or send your CV with a covering letter to:
Name and job title: Jan Bonser, Admin and Customer Services Manager
Address: Bidfood, Access 26 Business Park, Enterprise Way, Langley Mill, Nottingham, NG16 4HY
Email:
Closing date: Monday 13th January 2025

About the Company
Our journey began back in 1929. Since then, we’ve continued to build a strong and resilient business with a great future. It's why we believe we’re the best foodservice provider in the country.

A journey that gives back
We want your career with us to be as rewarding as possible. So, you’ll get lots in return for your hard work. That includes benefits that can support your wellbeing and financial security, and give you peace of mind.

The essentials

• 25 days holiday (plus bank holidays) as a minimum and the opportunity to buy more
• A pension - contribute 4% and we’ll match you (after year 1, we’ll match your contributions up to 6%).
• Life cover that you can increase.
• Access to confidential support and counselling when you need it.
• A health plan that gives you money back on everyday medical costs for all the family, as well as access to a digital GP.

The extras

• Exclusive range of high street discounts including cinema, tech, travel, fashion, food, and drink.
• Get paid as you earn - access to up to 20% of your pay before payday.
• Opportunity to buy dental cover and critical illness cover.

We want everyone to join our journey
We’re on a journey towards creating the best possible workplace. We’ve got some way to go, but we’re building a diverse and caring workforce. One that’s filled with forward-thinking people who each bring unique talents and skills. So whatever your life experience, we want you to join us - and you really can come as you are!